Verified traveler
4. helmikuuta 2024
Attention to detail needed
This review is intended to be in the interest of improving the overall experience.
The hotel is in a great location with car parking in a small Lincolnshire village, at the corner of the Market square.
This is a listed property with some nice features.
The owners are striving to modernise the hotel creating comfortable affordable modern accommodation.
The room we stayed in was on the whole clean but attention to detail was needed with the cleaning. Dust and cobwebs in certain areas of the room. Bathroom had certain areas that the cleaner had missed.
The room was cold, the radiator was lukewarm. I did go back to reception and mention this and they gave me a fan heater.
The beds were comfortable but more pillows are needed, again extra pillows given on request.
To access the rooms is via wooden staircase, again dust on bannister spindles.
Don’t know if there is disabled access.
The staff were friendly and attentive and happy to share the history of the place.
I think this hotel is suffering from being understaffed. A few more staff members would make a wealth of difference on attention to detail and in turn deliver a great great customer experience.
Honest opinion is that in its current form I would not stay again but would be happy too if the changes were made.
Käännä