Vieraskäyttäjä
11. toukokuuta 2023
Disgusting. Rude customer service. Checked in and guy and his wife at the front desk were so rude. Walked into our room and there was MALE HUMAN LIQUIDS (if you know what I mean) on the Tv, Walls, and the bathroom. We immediately left and requested a clean room from the front desk. They said that the room was clean to begin with and there were no more clean rooms available so we needed to request a refund from Priceline which is where we got the room in the first place. Called Priceline and after being on the phone for 10 mins, they said that the hotel would not authorize the refund. So we went back in there to see why, after telling us we could just get a refund, they would deny it through Priceline. After arguing with them and them saying it was against their policy to do refunds, we walked out with $70 down the drain and no where to sleep. Screw this hotel and it’s cleaning staff and it’s management. PLEASE DO NOT STAY HERE, FOR YOU AND YOUR FAMILIES SAFETY!!
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