Candlewood Suites Alexandria

Excent loved my suite I enjoyed the stay the people Was nice and I will come back

This IS a DEPLORABLE facility. This review is for the Candlewood Suites hotel in Alexandria, Louisiana, part of the InterContinental Hotels (IHG) Group. * This is by far the worst IHG property I have ever stayed at. I am a Silver Elite IHG member who, over many years have stayed at MANY different IHG properties. The ONLY good thing about this property is I got to escape the next day. * Major rust on all metal bathroom fixtures. * Bathroom mirror had a 2" wide ***** unprofessionally glued and taped along the bottom of main mirror to COVER UP the major age spots on the mirror. * The lamp shade next to the bed was cracked several places on the main face side and on one side It looked like it may have been hit hard several times. Only 1 of 2 of this fixture's bulbs were working. * The bathroom exhaust fan was as loud as a gas powered **** eater. * The refrigerator compressor sounded like an idling large diesel truck. It rumbled on an off all night since I could not reach the power plug to turn it off. * The room air conditioner ALSO sounded like a diesel truck idling. * The TV was VERY UNPROFESSIONALLY mounted on the wall with coiled up cables, wires and cable TV box just dangling below. * The exterior of room doors (hallway side) to at least 6 other hotel rooms had golf ball sized and larger dents and rust on several as I walked down the hall. * The large full floor to ceiling windows at the entrance to the hotel were so dirty they looked like they have never been cleaned. * A LARGE house keeping trash bin overflowing with full large trash bags was parked 15' from the hotel guest elevator entrance from the early PM hours though the night and was there, full of trash, the next morning. The long rug at the entrance to the hotel was filthy with easily visible debris. One interior hallway corner bottom was so damaged that white sheet rock powder dusted the floor for several inches. * Why has IHG NOT inspected this property? IHG should immediately divest itself of this deplorable property. It is a DISGRACE to the other good quality and well maintained IHG properties I have stayed at. I will NEVER stay at any Candlewood Suites again and will actively tell others to do the same.

Lobby looks nice, but they have a scent that probably is to hide some other odors. Rooms are horrible. Everything is all rusty and old. The patio area is a joke, not even matching chairs, and bbq looked like it was picked from someone's trash. I didn't feel safe there staying there.

I'm handicap, in an electric wheelchair, and as soon as we book Trisha, "Tish" called us to make sure we had made a good choice on rooms. We had 3 adults and the room we booked only had 1 bed. She got all pertinent information and called us back to give us the options she could with different rooms and their pluses and minuses. Have never had better service from any hotel! Older building but staff and set up was great for most handicap travelers!

The people were very friendly but the room was not in the best shape. The furniture was banged up, door jam torn up probably by a pet kept in the bathroom and there were not enough dishes. The desk clerk found two odd bowls so we had something to eat out of. The bed was clean and comfortable and it was quiet so had a good nights sleep.

The front desk clerk, Keyshawn (sorry), went above and beyond to accommodate us. We were 4 motorcoach drivers from Wisconsin and she was amazing. Room for our buses. Quiet, clean and beautiful hotel. Comfy beds. Very good breakfast next door at the sister hotel. Thank again.