The Brudenell

I booked 2 nights B & B for the 28th and 29th June, The first night it was over 30deg the fan was useless, I’am 77 and my wife is 75, we had a terrible night, we only stayed one night, we checked out after breakfast, have emailed for a refund, being blanked Robert Covey

Visited for a family meal last Saturday and had a lovely experience. Not only is it a good spot being so close to the water, it is also lovely inside. We all ordered fish and chips which was incredible, the food was hot and the fish tasted fresh. It was brought out to us by this lovely young man named James, who was very kind and recommended some nice walks and places to visit in the area. Overall very nice and would come back.

Lovely meal on the lunch menu! Catch of the day. Friendly,efficient service. Perfect spot on the terrasse. Great views straight out to the beach.

We really wanted the spring seafood platter but it was on the dinner menu but not on the lunch menu. Jake offered to ask the chef and they were able to prepare it for us. It was delicious and we ate everything. We were very grateful that they could be flexible.

We had dinner at the Brudenell Hotel on Saturday 31st May. There were several menu items unavailable as they had been sold during the lunch period. Our server Ollie was very helpful and professional and actively helped us to choose our meals despite the shortages. However the restaurant manager is very disruptive, noisy and loud and encourages some members of staff to behave in a similar way. We have eaten at the Brudenell Hotel a number of times but this was a disappointing experience.

We took elderly relatives to lunch in the restaurant at the Brudenell. Beautiful dining room and great table. Food (when it came) was good. BUT the service was terrible. The food took ages to come; after we had waited 20 minutes for our pudding we asked where it was and were told that the kitchen had only just started making it. We cancelled the order. Waiters were very casual except the one who handled our bill and rightly gave us a discount and was very sympathetic. Very disappointing experience, and unless something radical is done to improve the service we won’t be going again and will warn friends and relatives in Aldeburgh not to.