Vieraskäyttäjä
21. toukokuuta 2025
Overall the stay has been good. The room is clean. The daily maid service keeps it this way, and it's nice to come back after a day out to a clean room. The breakfast buffet provides a vast selection to keep everyone happy and the dinner is nice with a selection that varies daily. The only downside, but a very notable one considering the evening ends in the hotel, is the bar staff. They have no intention of engaging in conversation and talk amongst themselves, only giving you a few seconds to get your order out. You are made to feel as if you are interrupting their conversation. This evening, their lack of regard and attention to their customers was evident when I went to the bar 10 minutes before closing with cash in my hand. My drinks were put in front of me to then be told that they shut the till early and could only take card. Unfortunately, I do not have a card for foreign transactions. So the drinks were duly poured away by Francesca (maybe) rather than having the common sense approach of realising the mistake and either taking the cash or giving the drinks anyway as what's the difference to the stock or to them. Again this was before the bars closing time as per the hotel information. While still sitting outside shortly after, the said staff member proceeded to switch off the outside lighting leaving us and two more customers in darkness. I mean, could the night porter not have done this when all guests had left? Overall, lovely hotel but evening bar staff are a real let down. Takes away from how nice and welcoming all the other staff are and puts a damper on each night as you head to bed. Good stay, but will not be back. It's the small things that matter, and the evening bar staff are the small thing that let this hotel down.
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