Ondamar Hotel Apartamentos

Bon accueil, mais quelques points à améliorer. Le nettoyage de notre studio n’a pas été effectué correctement. Nous avons demandé à l’accueil ce que comprenait exactement le service de ménage. Nous avons signalé que la table n’avait pas été nettoyée, le cendrier n’avait pas été vidé, et la vaisselle n’était pas faite. Seuls le lit avait été refait et un rapide passage de l’aspirateur semblait avoir été fait. De plus, le pommeau de douche était cassé. Il serait utile de vérifier le bon fonctionnement de vos installations avant l’arrivée des clients. L’état général du lieu est plutôt mitigé, avec de nombreux signes d’usure. Les transats sont réservés par des serviettes dès 7h30 du matin, ce qui rend impossible d’en trouver un à 10h. Cela a limité notre capacité à profiter pleinement de la piscine avec notre bébé, faute de pouvoir trouver de l’ombre. Le pataugeoire n’est pas nettoyé régulièrement, bien que des enfants y jouent. Un petit coup de filet serait apprécié. Il serait également utile de placer un règlement dans les chambres pour éviter que des jeunes alcoolisés crient dans les couloirs à 2h du matin. En ce qui concerne le rapport qualité-prix, je pense qu’il pourrait être amélioré. À ce prix, il est possible de trouver mieux ailleurs. Cependant, nous avons tout de même passé un bon séjour malgré ces désagréments.

Very clean hotel, rooms cleaned daily, towels and supplies provided daily. Pool area always clean and tidy.

Arrived Friday evening for a 7 night break with my husband. Reception big and clean, check in process quick and simple! Allocated room 5, easy to find, exceptionally clean and split between modern and slightly dated mainly the kitchen needs updating) kitchen facilities are VERY basic with very minimal utensils and plates etc The room had a lovely pool view with balcony too, maid service daily and comfortable beds. Has an indoor pool, whirlpool, gym and squash court too. Pool area simple with a medium size pool and toddler pool, lots of comfortable sun-beds amd maintained garden areas. Location was good for both old and new town 10-15 min walk to each or 4 euro in an uber or bolt. As it was out of season the hotel overall was quiet! I'd say more for couples and friends than family's. Mini golf always busy as open to the public also but you can play for 12 euros each. No vending machines etc which I think would do well but there is a Spar shop 3 mins around the corner. I would happily stay here again no issues! I do think it could benefit from a lick of paint and freshen up but otherwise great!

Decent hotel rooms where a good size as well pool area was nice, staff we dealt with were good but there wasn’t many of them they seemed over whelmed at times. One check in staff when we got there but he did his best as it was a large group location was good as well.

This hotel has an impressive façade, spacious lobby area and is conveniently located - roughly midway between Albufeira old town and "The Strip", close to major supermarkets, taxi rank, sight-seeing hop-on-hop-off point, and tourist train. The staff were, generally, helpful, and polite. Our self-catering apartment was also spacious, but the bathroom could do with an upgrade - chrome fittings either loose or tarnished, leaky shower-curtain facility within the bath creating a slip hazard on wet tiles. The kitchen had the bare essentials but no teapot, wine glasses, egg cups. The fridge door shelves were also missing. It did have a dish washer that looked like it had never been used. (Is a dishwasher really necessary in a holiday apartment?) Teapot, wine glasses and fridge door shelves were eventually provided on request. An iron and ironing board also had to be requested and were provided on receipt of a refundable deposit. Despite a similar request to provide a hair dryer, it never materialised. Admittedly, none of these circumstances would jeopardise the overall enjoyment of a holiday but, in a hotel that promotes itself as a 4-star venue, they should not occur. However, one circumstance that could jeopardise your enjoyment is the foul smell of drains that wafts intermittently through the outdoor pool area. To be fair, this may not be exclusively the hotel's fault as the smell persists in the wider area outside of the hotel and there is visual evidence of sewage effluent discharge into a dry riverbed nearby. Perhaps the €2/person/day tourist tax which is being levied by the Municipio de Albufeira could be used to address this. One other issue to watch out for in Albufeira generally is the state of the footpaths. They are mainly constructed of small stones arranged, mosaic style, in a sandy substrate. You have to admire the skill of the people who put them there but, over time, they have become hazardous - elevated in places by tree roots, sunken in others by vehicles parking on them, holes in others through decades of wear and tear. If you are planning on walking around the area, bring sturdy footwear!

I like how it fit my family of 6 and the front desk agents had great customer service.