Country Inn & Suites by Radisson, Albert Lea - Austin

We enjoyed our overnight stay in room 112. The front desk gentleman was very kind and helpful. We were able to store our e-bikes in our room. The room was nice, clean, and the A/C was great. We had plenty of nice white towels. The coffee was good. We are not breakfast folks; however, the nearby restaurant had good wings for dinner. We biked in Albert Lea, and I highly recommend the park. I recommend the Inn and a visit to the town.

I am compelled to formally document an egregious failure of basic customer service and humanity at this hotel, managed by Destiny. My husband was stranded out of state after his truck and phone both ceased functioning. His sole means of communication was a hotel room phone that, critically, cannot make local calls. In a genuine emergency, I attempted to contact him through the hotel. Initially, I was connected to his room twice without issue. On my third attempt, however, Destiny abruptly refused to transfer my call, citing an inflexible “policy.” Despite my clear explanation of the emergency nature of this situation and my urgent plea for assistance, she exhibited zero empathy, compassion, or willingness to accommodate. When I requested escalation to her superior or corporate contacts, she refused outright, denying me any means to escalate the matter. Compounding the distress, my husband personally approached the front desk to explain our predicament, only to be met with rudeness and dismissiveness. This callous attitude only intensified the undue stress he was already experiencing. This conduct constitutes a profound breach of the hotel’s duty of care to its guests. The refusal to facilitate basic communication during an emergency, coupled with the unprofessional and heartless demeanor of management and staff, reflects severely on the hotel’s operational standards. I demand immediate investigation and corrective action by the hotel’s corporate leadership. This manager’s behavior is wholly unacceptable and merits termination. Guests entrust hotels with their safety and well-being — to be met with such callous disregard is unconscionable.

This was truly one of the nicest hotels that we have ever stayed in! The rooms for clean, the staff was wonderful, and the breakfast was fabulous. We would definitely stay here again. We give it an A++ rating

Convenient & quiet location. Relatively good rates.

This was nothing specific against the property. There were multiple children's baseball teams staying there and they acted like animals in all the public areas, including the dining room. They were very slow to clean up after them. Not that they should have had to, as it was their parents job to keep them in line! But as a fellow guest, the dining area was pretty disgusting by that point.

Always a nice place to stay. Stay was great. Only downside was hot tub is currently down for maintenance.