Hotel Com - All Inclusive

The Rewards System Sucks. I called the International Rewards Call Center and gave them my Rewards Number, Location and dates I needed 2 rooms. Was put on hold 3 different times for over 3 hours listening the the same music over and over, then disconnected on each call. Purpose of the visit was to attend my Mothers Funeral. I called the Hotel direct and told them my problem. They had not received my reservation from the International Call Center. I booked the 2 rooms direct and the clerk said she would get the points applied. I discussed my problem with 3 different clerks during my stay. All said the points were applied. Upon check out the clerk said my points were applied. The bill she gave me was full charge without points applied. She lied to me about my Rewards Points. I have stayed at many Holiday Inns and have been able to walk up without reservation to the front desk and get points applied. Do not expect using Reward points at this location. They will not tell you the truth. Hope you do not notice and go on your way.

The experience was horrible, we got a room that was not clean, we were not told about the check out time or the amenities offer, at least to my seniors family member. This hotel was rented due to the fact, the vehicle new had some car issue and had to be taken to the dealership, immediately across the street from this hotel. Please keep in mind these are senior citizen in their 70's being interrupted from a trip no fault of their own. They were to scared to complaint about the room after being assigned to one, no time was posted or given to them regarding check out time nor any amenities. They were waken out of their sleep stating it was time to check out., Less than 30 minutes to retrieve their personal items and leave. I received a phone call stating they were being mistreated and I file a complaint, when this information was know with the manager's he asked them 70's old people to leave his site, they had to swept up the waiting room which is where they were waiting to get pick up by the dealership, It was cold for these seniors, in an unfamiliar place with no vehicle and did not have a good sleep due to the fact the room was not clean or even a cup or coffee. While they were sitting in the lobby waiting, the manager's greet the new customers with joy and informed them of the amenities and the check out time. Why do we have to be disrespectful and mean to one another people of color? Yes, these seniors were of color and mistreated.