Hotel Mura

1 to 2 stars hotel The room was not upgraded, smelly and not very clean. The people working not friendly and not helpful. The restaurant was ok but the bugs were flying over the food. Inadequate sanitation, so a relative got sick. In other words i would never go to this hotel again.

To start with this was not the 4* all-inclusive hotel we booked but was transferred here as our original booking was no longer available, we arrived on the 19th Sept At the hotel entrance, there was the reception, a shop and bike hire, and the main indoor bar, we received an a4 sheet of paper and your room key and left to discover everything else for ourselves, we had to ask where the lift was about a safe what direction the restaurant was we had to ask if they had any sort of map of the hotel and the area? we put the lack of customer service down to it being a young man with no training. The room was a good size and on the surface seemed clean with a good wardrobe space a dresser with large mirrors, a small stocked fridge, and a safe. ( items not included in the inclusive) although the bed was two single beds it came together as one large bed and it was very comfortable the aircon once again was very good the bathroom was a good size with a walk-in shower which had amazing power considering we were on the 8th floor and a not too bad hairdryer with sockets for a razor the towels were changed and bins emptied daily. The balcony railing was a little rusty the window screen for the windows was very rickety and the screen kept coming loose which meant we kept finding bugs in our room, you could not leave any food out because we got infested with ants there was a strange stain running down the dresser chair, the t.v had only one English channel that was news on a loop, the kettle lead would not reach the socket so you had to put on the floor to plug in, one of the sockets had come away from the wall, the shower had mildew around it and we had three days of a sewerage smell coming from the drains. The hotel was right on the beach with an allotted number of loungers for the guests to use, there were two small pools with one had sunken and broken tiles around the edge and the other had a crack along the inside, they did provide pool towels but you had to hire them daily, they did provide cushions for the sun loungers but you had to hire them daily, they had an inside pool and jacuzzi you got 5 mins free, but you had to pay the first 10mins, work that one out for yourself. The restaurant had a large indoor area and a covered outdoor area which was where the snack bar and outdoor bar were situated It felt more like a canteen than a restaurant they did have a good range of bread but the food was of poor quality just not as fresh as it could have been. they did have something called Dail around restaurant which was supposed to be a choice of three restaurants you could use which was part of the inclusive but it turned out there was only one still open. They did put on some kind of traditional dress outfit and dance while you were having your evening meal a couple of times. I witnessed the waiting staff and the dancer eating the hot food that was meant for the guests with their fingers and drinking the wine. We found out from other guests that we c

Well where to start . This hotel was nothing but horrible . The staff were nothing but rude they hate the english . There is no entertainment at this hotel you have to use the hotel next door but dont bother as it was very poor . We were given tiny clear plastic cups to drink from which was pointless but if you were from another country then you were given a proper glass . The food was horrible and not much choice and was always cold what was left over at lunch time was put back on in the evening . There is nothing to do in the area no shops bars or resturants you have to use a taxi which can work out expensive . They have a jacuzzi and indoor pool but you have to pay to use them The outside area around the very small pools was not very clean . Tables in the resturant and other eating areas were never cleaned Never seen anywhere cleaned with a mop either . Hotel staff totally unhelpful . Guy in charge of the pool was really rude and arrogant . You would be very brave to book this hotel after reading the recent reviews that have been put up . Please dont waste your money to stay at this hotel because you will be bored very easy stuck around the hotel with nothing to do and no where to go ! Im just so glad i never booked for more than a week because it was not a holiday it was more depressing ! The only positive was that the rooms were cleaned and new towels given They had the reception area decorated for christmas with christmas songs playing not really sure and the staff dressed in christmas outfits which i thought was very strange and i didnt even bother to ask why . Please avoid this hotel because you wont enjoy it there are much better places to stay in bulgaria . I understand you get what you pay for but a week all inclusive for £650 pp to stay in a prison is not the ideal holiday !