Vita Park Hotel & Aqua Park

I had a terrible experience at this hotel, and my family and I are still dealing with the trauma. When we arrived in our hotel room, the bed wasn’t made, and there was a hole in the bed sheet. The staff was unhelpful and unfriendly. To make matters worse, there was no room cleaning for an entire week! The room was filthy, and the photos online did not match what we found when we arrived.

het was horror, nooit zo verschrikkelijk geweest, foto's op de site zagen er compleet anders uit, personeel kon niet worden gecontacteerd, mijn broer had opgeworpen en niemand kwam het opruimen, zelfs niet na 3 keer de receptie te hebben verteld

Tolle Möglichkeiten aber Management kaum noch interessiert ein tolles Hotel zu führen. Die Instandhaltung und Reinigung sind sehr schwach. Es gibt kein Interesse Kunden zu begeistern sondern nur im Hochsommer maximalen Gewinn mit geringsten Kosten zu fahren.

Wouldn't go back here if you paid me... there were electrical sockets hanging off the walls, nails sticking out of furniture, shower was broken and the bed looked like it had someones bodily fluids on it. Several of our party of 6 Adults and 3 children got food poisoning. Pool was dirty, like you felt greasy when you got out of it. Staff all rude, especially the pool guy and the reception staff, hardly any of them spoke english. Think this resort is more geared toward Russian tourist. Absolutely shocking hotel wouldn't recommend to my worst enemy. Transfers were also a nightmare but can't hold that against the hotel.

A good, clean, basic hotel. Stayed here for a week with my wife and 14 year old son. We're from the UK. Room was very basic. It was clean but sheets and towels were only changed once during our stay. Food was OK, we always found something to eat but evening meal was the worst. Pool area was nice. Lots of sunbeds available but the guy in charge of the pool was a nightmare. A few occasions where he shouted at small children for little reason and one account where, fully clothed, he jumped into the pool to confront a child. Not good. The bar staff were lovely and the waterpark and beach were great. Albena is beautiful, would come again, maybe a different hotel next time.

Well...where do I start! Firstly a huge positive Thank you to the entertainment staff over at the Ralitsa Hotel and 4*, they are amazing with everyone and really friendly. Aquapark pretty awesome. There is a lifeguard older man at the hotel vita park swimming pool he's pleasant. HOTEL VITA 3*- Avoid at all costs! Rude Staff, especially a few team reception members, being on their mobile phone continuously rolling their eyes when you ask for something, even as simple as a clean towel because youre towels bedsheets haven't been changed for 4 days! I had to ask the other Ralitsa 4* hotel if I could simply have a bath towel due to being rudely shouted at by the hotel vita park reception man telling me to ask in the morning the Manager for a towel! Wow! Customer service....what a joke! The hotel vita park swimming pool manager is very rude...shouting and pointing at children, or adults to get out the swimming pool for wearing a protective t-shirt even though there's clearly no signs stating this isn't possible! Pulling my 11 year old child physically with his hands and jumping into the water to remove him due to wearing a t shirt is very unacceptable in my eye's in which a serious complaint in force! Telling us we're banned and rudely talking over me when im trying to explain is unacceptable. The overall general manager can never be found, and if so is glued to his mobile phone when clearly there's guests wishing to communicate with him regarding situations. It seems the reception staff have no power and it's a speak to manger response and shake of the head. I asked if the guy on reception ( very tall young, black hair, lazy arrogant loves his mobile phone! ) knew of a phone location as to contact my parents as my mobile device decided not to work...for the response from him to be "what"! No. Not even an attempt to Google or check for me. Never have i been spoken to so rude. Cleaning in the room is virtually none existent... 1 x guy emptied bins every day and gave toilet rolls ... he did not sweep, spray or clean. Change sheets or towels ( 12 day stay, 1 change in 12 days!) That's after continual pestering of other cleaners to finally get 1 x cleaner to my room to show them what i needed and required. Food..ok... not really for children expect chips, chicken and lovely flies flying around the salads!! Hardly no seats and food not always replaced it's like scraps if your not early early. Be sure to get your cutlery quick else your fingers are handy. Drinks flat fizzy hmmm pop. I don't touch alcohol. If you book hotel vita park...Be careful to not slip in the restaurant seriously the mopping up of spilt drinks is none existent and there's the odd wet floor sign when put out. Your flip flops also stick to the sticky floor! Please be careful its dangerous. The hotel entrance floor the same when mopped with a dirty mop! No joke i watched the cleaner. So truth be told your call but hotel Ralitsa 4* looked great spend your money there