Vieraskäyttäjä
6. syyskuuta 2023
I have stayed at the Paragraph hotel now firstly for over 4 weeks from June - July then late July - end August, total of nine weeks. The staff were very friendly and helpful and very good in the reception area. Rooms were spectacular in every way, however the cleanliness of the room was a let down as the floors were not cleaned and the rubbish was swept below the bed. Facilities in the room were also good except for the tea milk and sugar were not replaced daily, and this being a 5 star hotel was a big let down. Breakfast in the morning there was plenty to choose from but thing like bacon eggs porridge poached eggs were always cold. The staff were always on your back removing plates before you finished. this was not good and a sign of lack of training for the staff. After a couple of weeks in I had money removed from my bedside unit, on 2 occasions. when this was highlighted to the staff it took a week for it to be resolved, only to be told that the cleaner thought it was a tip. I was offered o bottle of wine as compensation, well better than nothing. To be honest this is a very good hotel, out of the way and good if you like it quiet. the spa facilities and the pool area were exceptional. Staff in general will help.
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