Vieraskäyttäjä
22. kesäkuuta 2025
Just got back from 10 nights at this hotel,been to Turkey many many times but not to this resort.It seemed like a good deal when we booked it last year,but we got what we paid for. We checked in and requested a safety deposit,we couldn't lock it so reported it to reception,a member of staff came to see if he could solve the problem but he couldn't he told us we would have to wait till the next day for the maintenance to come.He came the next day,put our valuables in but the same thing happened again,so back to reception to report it,told us we would have to wait for the maintenance man to come again..finally after 2 days it was sorted,the man on reception told us we wouldn't be charged for the 2 days that we couldn't use the safe.When we checked out they tried to bill us the full amount,when I told the woman on reception we were owed 2 days she said there was no record of the safe being broken and that I should have reported it..obviously if the maintenance man had been to it I had reported it,she said it was to late to ammend the payment because we were checking out, anyway finally she refunded the 2 days. The hotel is nice and clean but I don't think they cater for the"British"clientele,there wasn't many Brits there,mainly Turkish,Russians,Polish,Germans.We thought the food was terrible..who has soup and chips for breakfast?I know we were in Turkey but they need to cater for every nationality that stay there. The staff were lovely,especially Talas the barman,he really looked after us,always made sure we had our drinks topped up,very polite and chatty and always with a smile. We met some nice people who we will keep in touch with..would we return to this hotel...no definitely not.
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