Sey Beach Hotel & Spa

Отличные большие номера, теплое одеяло вне сезон это большой плюс, бесплатный интернет в номерах!!!

Nice hotel, location a bit away from Alanya was clean and friendly staff, actually the staff were excellent, beach was rocky slippery but still ok, travellers make sure to take light swimming shoes with you, swimming pool was good too.

Unfortunately, I have to give this assessment. from the very beginning, it was in the room where we wanted to check in, allegedly broken pipes and we were asked to wait. we waited for about 2 hours and came to clarify again (for clarification, we arrived at 15 hours) At 17:00 we are told that a couple more minutes and it is ready. after these couple of minutes, we are told that we will have to wait until 21:00 in the evening. After a couple of arguments, we got a room. The rooms are ok, hard to say wow. our room probably had 3 beds originally, but there was no 3rd bed. there was just a hole and space for that very baby bed. The shower, unfortunately, did not work well. I would also like to ask the director to pay attention to the staff and their treatment of customers. On the first day, when we were delayed, we were given towels for the beach without any information. when we asked "and then what about the towels" we were told "leave them in the room". We used them for a couple of days and wanted to change them, and when we came up we were told that it can not be done, because it is not time to get new towels and it turns out they have rules on the issuance of towels. Then we gave towels and received cards for towels with the most strange questions from one of the employees. questions from the category of "who are you? What are you doing here?" the next day we came to get towels at about 13:00, to which we were told that they have rules for getting towels and they are not here now. Out of some sense of justice, we went to the front desk, where the girl said, "You should have read the writing on the wall." In response to any questions she said that it was our fault, that we could have been more attentive and that we could have learned the rules in 2 days. I am not talking about 70% of the dialog where the employee was clearly disinterested and rolled his eyes. In addition, there was an unpleasant situation with the sauna and hamam. We were told that free use of the spa from 12 to 14. We specifically waited for this time to go to the sauna. As a result we were told to wait at the entrance because there was a covered girl and we had to run from one place to another so that we did not see her. and it's like she "took" private time for herself. I respect her religion, but there should be equality here, because shared time is shared. The cab button was broken. We don't know why. But when you want to order a cab you are offered a VIP, with a surcharge of 100-150 liras. and if this VIP cab is not available, then calls a local. The entrance to the sea is normal, like everywhere else. But the way to reach it is a horror. below in the reviews you can find a photo from another visitor of this hotel. 4 stars is not your position, it is 3 stars at best.

Det bästa hotellet man kan bo i. Bra service och fina personal som hjälper till.

Otelde 1 gece konakladık personel güler yüzlü ve ilgiliydi tekrar gelinebilecek bir otel

My experience at this hotel has been extremely disappointing, but I’ll begin by highlighting a few positives. Upon my late arrival at 11:00 PM, Ali, the receptionist, kindly ensured I had a meal waiting for me. He also assigned me a sea-view room, which turned out to be far too noisy for my liking. I requested a room change, but due to the receptionist’s limited authority, I was asked to wait until morning. After viewing three rooms, I accepted one with a less appealing view, simply because it was quieter, which suited my preference. However, it’s important to note that I had to carry a duvet from my previous room since there was none available in the new one. I also had to move all my belongings. The air conditioning repeatedly shut off by itself, requiring me to restart it every hour, and it was difficult to convey this issue in English, as the manager barely listened or tried to understand my concerns. The shower wasn’t functioning properly, and I couldn’t get hot water. A technician arrived the next morning without prior notice or permission to enter my room, fixed nothing, then left without any communication. Despite his two visits and entering my room unannounced, the issue was not resolved. I was then told to wait another day, and at the same time, I was pressured to change hotels. I refused, as my holiday was booked through Love Holidays, and dealing with them would be unnecessarily difficult. The manager then called someone he claimed was from Love Holidays, who threatened me on the phone, accusing me of disturbing the staff and warning me that if I complained again, I would be reported to the police. This was baffling and incredibly disappointing, especially since I had only made polite requests for improvements. When I asked for the agent’s name, he refused to provide it. I consider this harassment, and I will be reporting it to Love Holidays. The manager, Kublai, offered me access to the Hamam, but when an uninvited man entered, I immediately decided to leave. Feeling increasingly isolated, I had my partner fly in to support me. I must stress that when we book a room, we pay for the space, and the room I was given could easily accommodate three people. Kublai insisted that I pay him 600 liras in cash, despite being unable to provide any documentation or rate list to justify this charge. When I asked for clarity, his behaviour became overbearing and aggressive. I decided to leave the hotel three days early, despite having already paid for seven days. To be clear, this hotel does not meet the standards of a four-star establishment. The food was repetitive, with mainly vegetarian options and one meat dish. It was bland at best, and those who care about good food will be severely disappointed. Either the food was overly salty or completely flavourless. The gym was poorly maintained, with broken equipment and malfunctioning machines. While the cleaning staff was decent, the woman seemed poorly trained in basic etiquette, often knocking