Best Western Gateway Grand

Top Hotel Gibt nicht zu meckern. Deutlich besser als die meinste Best Western.

像度假酒店，環境優美，停車場寬敞。距離市中心車程15-20分鐘。周邊沒啥配套，需有車才能活動。 房間比較寬敞，衞生間相對比較侷促。 早餐比較豐富，有專人（倆美女）做各式煎蛋，像是看錶演很有趣。

I’m writing about my stay, July 17-20, 2025 at the Best Western Grand in Gainesville, Florida. The cleanliness of this hotel was HORRIBLE. The bathroom floors were dirty (I provided a dirty paper towel to management from wiping it), the carpet was dirty and unvacuumed. The furniture was dirty and dusty, the refrigerator was poorly maintained and not working correctly. The air vents, particularly the bathroom was caked with dirty and dust. I brought all of this to the attention of the manager Juan, and everything was ignored. Be it the hotel is dated, I get that, but it's NO excuse for being dirty.

Juan, Wayne, and Kai provided excellent customer service. Ease of checking in and out. Juan promptly addressed getting a rollaway bed in our suite to accommodate the sofa not having a pullout bed so that everyone would have a place to lay their heads. Wayne offered local dinner recommendations upon recognizing we were on our way out. Kai arranged a king suite for my husband and I upon initial check in as it was missed by the agent booking via phone prior in the week. Overall, the service of the staff made us feel like family. The experience and accommodations provided have secured this location as our new home away from home. Kudos for a wonderful experience in our time of loss of our grandmother. Every concern or need was addressed kindly and promptly!! Excellent value and service hands down. Great breakfast, super comfortable beds and pillows.

We came to place my brother in hospice and stayed through his end of life and this hotel was top-notch. Juan was probably the best front desk clerk at the hotel. He was thoughtful and kind and anything we needed. He was right there he went above and beyond to help us through this bereavement process.!!

Our stay at the Best Western Gateway Grand was absolutely wonderful. Check in was a breeze; the staff are informative and courteous; the room was spotless and spacious; the complimentary breakfast was over the top (there was a make to order omelet station); and there is a bar and grill on the hotel property that provides delicious food. Overall, it was a fantastic stay and we will definitely stay when we return to Gainesville for medical appointments at the Fixel Institute at University of Florida.