Banyan Tree AlUla arvostelua

お部屋は広く、浴室も綺麗で、それ以上に景色が最高で大満足でした。ラウンジのご飯と朝食を頂きましたがどちらもとても美味しかったです。とてもいい経験が出来ました

衞生環境什麼的還是可以，達到悦榕莊標準的，不得不説他們的服務了，沒有見過一家悦榕莊如此服務，大廳是沒有人接待的，前台是衹有一個是在接電話沒有空理你的，説話是敷衍的不會記得你提的要求，酒店擺渡車是等二十分鐘起的，酒店唯一的公共設施泳池是關閉的，我想請問還有什麼理由去你家還不如去隔壁，真的太失望了！

I recently stayed at Banyan Tree, and unfortunately, my experience was far from what I expected. The main attraction—the rock pool—was closed during our stay, which was incredibly disappointing. It’s hard to justify such high prices when the facilities we were looking forward to were inaccessible. At the very least, a discount on our room night should have been offered. The alternatives provided were not acceptable. Each staff member gave us different information, leading to confusion about what options were available. We wanted to visit MyHabitas to use their pool, but they were fully booked. When we asked to check it out, we were told we had to pay a minimum spend, which should have been waived under the circumstances. We ended up having an overpriced mediocre lunch there. Service inconsistency was another major issue. Upon arrival, the concierge assured us we could book tickets to Hegra later that day. However, when we tried, we found out the tickets were sold out, and we ended up waiting four hours to get in. Interestingly, the ticketing office mentioned that Banyan Tree often provides incorrect information to guests about tours. While some staff members were great—like the friendly Philippine girl at breakfast and one attentive bellboy—the overall service lacked attention to detail. The resort itself had no proper program of experiences or activities. When we asked the concierge what to do on-site, he casually suggested we "relax and sleep," which felt dismissive. Our villa was visually stunning, but the wear and tear was disappointing. We noticed many scratches and signs of neglect. The bathroom amenities were not luxurious and felt poorly curated. For a high-end resort, thoughtful touches like a pool bag or sun hat should be standard. We were celebrating an anniversary, and while the team did a bed decoration, the effort felt lackluster. A small sweet plate from the lobby sweet corner and fruit basket were provided, but no one acknowledged our special occasion upon arrival, which was a missed opportunity for engagement. The arrival experience felt rushed and transactional, likely because staff were uncomfortable discussing the pool closure. It was disappointing that Banyan Tree couldn’t deliver a memorable experience. Additionally, we left our sunglasses in the room. Despite lingering in the lobby until 9 PM, no one thought to return them to us. We only realized they were missing at the airport, highlighting a lack of care and attention to service detail. You could have emailed or called us as the room was checked and cleaned as you claimed you were full house and couldn’t extend the late checkout not even for 30min. Overall, Banyan Tree offers stunning facilities and brilliant architecture, but the service is lacking. Without improvements, I fear they may lose guests to upcoming competitors like Aman. I cannot recommend this resort based on my experience.

主要就是造景吧，一月去的，貴上天。 但是住和不住晚上還是不一樣的感覺。住一晚吧，花錢都到al ula了。

很開心能來到這個地方，埃爾奧拉絕對是我最喜歡的地方，悦榕莊真的很棒，幫我做了升級，房間這正對着音樂廳，有24小時恆温泳池，早餐豐富，在沙漠裏能有這樣的酒店真心不容易，我一定還會再來

Overall great experience. Waiting time for buggies can be long especially during peak timings but overall a great experience

定的帶泳池的房型結果晚上十點多到的看不清房外 給我們沒有泳池的房型，也沒有退一晚的房型差價。這點很不滿意。除了這點都還可以

部分設施比較老舊，服務較差，不過在沙特服務都是這個樣子，剩下的都挺好的，很適合拍照。

還不錯👍👍

環境非常好，招待熱情，院內有接駁車，可送到房間，早飯可以隨便點餐，吃到飽

呢間酒店簡直完美，服務態度非常滿意，環境比岩石包圍，非常壯觀，仲可以免費接送去Maraya影相，食物不錯，不過有點貴，晚上可以喺房間出邊營火觀星，完美！

太喜歡了！

頂奢悦榕莊體驗拉滿

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