Rawabi Al Khobar Hotel

We had booked for 2 beds. On day of arrival, they switched us to 1 bed only. Had to argue to get them changed. Rooms were not clean. No towel. Got charged 1 day extra.

I am basically living in Rawabi Suites, as i am based in Saudi for work. I have lived in over 40 countries. The hotel looks impressive from a distance but the maintenance is shockingly bad. Yet again my room is flooded as they do not maintain the AC. The bathroom was flooded for 2 weeks, the staff told me to switch off the AC! Eventually they listened to me and cleaned the drainage pipe and the leak stopped. But they never bother to fix the water damage in the bathroom ceiling. Tonight the lounge full of water as this section of AC pipe is also blocked. Staff advised to switch off AC!! The gym is so disappointing - virtually no equipment is available. The entire set of free weights disappeared months ago and staff said a resident took them….no action…no exercise. The swimming pool on the roof has NEVER worked in the last 6 months!! They said it is under maintenance. The room i live in is expensive suite, but the carpet is heavily damaged and they have not replaced it. The bed is deformed from people sitting on one side, so uncomfortable. There are cigarette burns everywhere. There is no sink plug.