Sofitel Al Hamra Beach Resort

We are just back from a wonderful stay at the Sofitel. The hotel is relatively new, it has a few areas for development, but the staff make this a 5 star experience. We had a magnificent beachfront villa and it was beautiful, and perfectly located. The pools are a real selling point and are heated to a lovely temperature. Plenty of sun loungers and lovely views. The kids attended kids club and staff were nice but the itinerary/activities and engagement require further development, please management consider worldwide kids club activities and match their offering, something to engage the children more (potion making, cookie baking) so they are more likely to want to attend and for parents to have a break. Reunion and Waka were beautiful restaurants and we really enjoyed all our meals here. The set menus included with full board were delicious and we were happy with this. Not many restaurants in the vicinity so i would definitely consider HB or FB if going again. Unfortunately East was hit and miss, the breakfast buffet was repetitive and service could be improved. Evening buffet was not good. Nevertheless staff and management went above to help us enjoy some gluten free options which we appreciated. Special thanks to staff members Abin pool bar supervisor, Abuden at the lovely Waku restaurant (we were full board and ate here many times during our 9 night stay), Joel, Sandyha at the spa for a lovely pregnancy massage, Imane at East restaurant our kids loved, the Gelato server who serves the best ice cream by the pool, Rahul at Reunion who was probably the most attentive and best server we had the whole holidays. We also had a good experience with Georges manager of East restaurants. Management were very attentive and helpful and overall we had a great time. Thank you again

The hotel staff made us feel at home with exceptional service and always attentive to the needs of the group. The rooms and other areas are comfortable and clean with plenty of space. Very easy access to the beach but the only downside of being is the distance but plenty of golf carts to take guests are , just plan a few minutes ahead.

The hotel should be ashamed – a disgrace to the Sofitel brand. The only thing that seems to matter is money, money, and more money. We booked our holiday over half a year ago, and now I have to find out through online reviews that the beach will be closed due to a wedding. Apparently, the hotel is receiving a large sum of money for this wedding, and as a result, we were – as we just found out after inquiring – simply rebooked to another (worse) hotel! We were never informed about this change; I had to find out on my own. The hotel now claims to be overbooked and alleges that they informed us a month ago – which is absolutely not true. Shame on you – I’ve never experienced anything like this before!

Вернулись после отдыха в данном отеле! Приехали в отель в 9 утра , на ресепшене менеджер сказал ,что нас заселят только в 11 часов дня идет уборка ,но если мы заплатим 500 дирхам нас заселят сразу ,естественно мы отказались ,решили 2 часа подождать. После нашего отказа менеджер МАГЕРАМ ПОПРОСИЛ НЕМНОГО ПОДОЖДАТЬ и сам решить вопрос с нашим заселением, очень уважительный и приятный молодой человек. В итоге заселили через 15 минут ,номер огромный и очень чистый. Окна выходили на стройку ,но шума особо не было. В обед по дороге в ресторан на ресепшене менеджер Султан поинтересовался как нам отель, мы сказали ,все ок только переживаем стройка за окном, нам тут же предложил переехать в бунгало и свозил показать нам номер. Номер был огромный и очень чистый, в полной тишине отеля,но нам уже было лень переезжать. Султан просто супер человек на протяжении всех 12 дней быстро решал наши любые вопросы. Отель очень понравился ,пляж просто супер,готовы вернуться с нова!!!!

Great stay, resort is very big so you don’t feel crowded, staff is very helpfull, Swami was always there to help; Room was thoroughly cleaned and neatly aranged daily, Yacuba and Praveen did an amazing job with this. Overall felt very safe and had a great vacation

Отель ужасный! Клиентоориентированность 0! Стройка идёт по кругу, уединения тут не найдёте, да ещё и на пляже утроили стройку будет какая-то свадьба 15 дней) весь пляж исчез. И всем на всех пофиг, просто они так захотели. Заработали на тех кто купил туры и на тех кто оплатил свадьбу. Не берите полный пансион, в обед еды не будет,остатки от ужина и завтрака, мешанина! На завтрак в свободном доступен нет чая,его надо ждать и просить. На обед и ужин только вода,которую также нужно ждать и давиться едой. Кто сюда планирует, найдите вариант лучше и не тратьте свои нервы. Мы приехали отдохнуть, но каждый день были на нервах, каждый день новые припоны со стороны отеля. На фото "шикарный" пляж. И касательно туроператора, знакомые ехали через санмар и их оператор вопрос решил быстро и переселил в другой отель оперативно, у нас библио глобус ушёл в глухую оборону,типа решайте вопрос сами, или купите новый тур за свой счёт.