Marrakech Retreat

I don’t usually write reviews, but I feel compelled to warn you: avoid Marrakech Retreat. This place is inaccessible, overpriced, unprofessional, and downright unwelcoming. Morocco has so many wonderful destinations—don’t waste your time here. The Arrival: Getting to this so-called “retreat” was a nightmare. Google Maps sent us the wrong way, leading us to almost crash on the precarious roads. Only later did we realize the caretaker had sent us the correct route, but without internet access, it was useless. When we finally arrived, we were met with a gated property surrounded by rubble—a strange sight for something marketed as a serene escape. The pool glimmered in the sunlight, and the Atlas Mountains loomed in the distance, giving us a glimmer of hope. But that quickly faded. First Impressions: The property felt more like a deserted house than a retreat. No reception, no guests, no staff—just an empty living room and an eerie silence. The caretaker greeted us kindly, offered tea, and asked us to wait for our room to be ready. To be fair, the room itself was clean and matched the photos. But that’s where the positives ended. The lack of staff, atmosphere, and overall hospitality made the entire experience unsettling—like camping in the empty mansion of a distant, indifferent relative. The Service: Once we settled by the pool, the lack of amenities became painfully obvious. We had to hunt down staff just to order drinks, which were overpriced (€5 for a beer). Hoping to avoid driving back out on the treacherous road at night, we asked if dinner was available. The answer was technically “yes,” but everything—from ordering to serving—was treated as a burden. Trying to order cocktails was comical. They didn’t have anything listed on the menu, and we felt like we were inconveniencing them for simply asking. Dinner, we were told, would not be ready until 7 p.m. So we waited. When the night caretaker arrived, things took a turn for the worse. He was rude, unhelpful, and seemed irritated by our presence. The drinks we were served were rusty (!), and when we asked for a replacement, he begrudgingly obliged, after tasting it himself and shrugging dismissively. It only got worse from there. The Dinner Disaster: At 8 p.m., the first course arrived—it was cold, mediocre, and served outside in the freezing November air because the heaters couldn’t be turned on (or so we were told). My girlfriend didn’t finish her plate, and the caretaker rudely scolded her, saying, “Here in Morocco, we eat everything on our plates.” Completely uncalled for. The main course was worse: dry, tasteless, and barely edible. Meanwhile, stray cats circled us constantly, making it impossible to eat in peace. We skipped dessert entirely, just wanting to retreat to our room to escape the bizarre and uncomfortable atmosphere. The Final Straw: After a sleepless night in this creepy, isolated “retreat,” we decided to leave at first light. Breakfast was surprisingly decent, though m

Belle propriété, au vert, un peu à l'écart de Marrakech. Jolie et grande piscine Petit dej complet et délicieux. Les tajines proposés pour le midi ou le soir sont plein de saveurs. Equipe super , accueil comme si vous étiez des VIP ( merci Abdou) Nous recommandons et reviendrons dès que possible

C’est la deuxième fois que je viens et c’est toujours aussi agréable, service impeccable de la part de Abdou et Salah. Je n’oublie pas les dames de la cuisines très courtoises qui se sont très bien occupés de toi, j’ai très bien mangé lorsque j’ai dîné sur place. C’est un très bel endroit pour passer de bonnnes vacances. Sinon si vous pouviez mettre des télé dans les chambre ça serait super. Merci et à la prochaine. Cheickna.

It was a great brilliant experience. Staff were very friendly and hospitable. The food service was great and the food was delicious. Our driver (Aziz) was extremely helpful, kind and friendly.overall , the experience was fantastic.

Middle of nowhere and very hard to find. The hotel claims there is a restaurant but there isn’t one. Terrible breakfast and service.

A éviter absolumment. Notre réservation était confirmée depuis plus d'un mois. Un accompte avait été versé. mais à notre arrivée la chambre était réservée à d'autres personnes, sans aucune autre chambre de libre. Le plus stressant était la complète indifféence du réceptionniste à cet inconcevable situation.