Fujairah Rotana Resort & Spa

Thank you for lovely time

Most of the rooms hasn't view, trees block the view of the garden, and sea view

**Check-in Experience:** Sara at check-in was knowledgeable about the property, but unfortunately, my experience was disappointing right from the start. Although I arrived at 3 PM (a standard check-in time), my room was not ready. Several issues stood out: the phone wasn’t working, there was no coffee setup, tissues were missing, and the balcony was not properly cleaned. While I could overlook these smaller issues, what truly frustrated me was the lack of attention to my special request for birthday arrangements, which I had made well in advance. Despite the delay in check-in, the setup was not completed as promised. I was given the option to wait longer for the room to be fully prepared or to check in immediately. I opted for the special setup between 6 and 8 PM, but nothing happened, ruining my plans entirely. When housekeeping finally arrived, it was already too late, and I had to refuse the service. **Service Issues:** Throughout my stay, housekeeping was slow and inconsistent. Upon checking in, several items were missing, and when I called to request them, it took over an hour just to receive coffee. Additionally, the room phone wasn’t working, so I had to use the bathroom phone to contact staff. Hassan at the reception provided not satisfied service and lacked flexibility. When my wife approached him in the evening to request a one-hour late checkout, he was free but refused to assist her, simply stating that we should check with the morning staff. His response was dismissive and unprofessional. The next day, I had to address the issue myself, and again, Hassan was uncooperative and tense. He only agreed to a late checkout after his colleague, Hamdy, approved it for another guest, making it feel like a reluctant gesture rather than genuine service. This encounter left a very negative impression, and we decided to leave the property rather than extend our stay for an additional night. **Check-out Experience:** Hamdy, on the other hand, was exceptional. He was courteous, attentive, and took the time to listen to my concerns. He sincerely apologized for the inconveniences, which was a relief after the poor service I had experienced earlier. **Overall Impression:** The hotel facilities are excellent, but the service spirit needs significant improvement, especially considering the premium prices. The staff's approach did not match the level of hospitality expected for such a high-end property.

Все понравилось! Море теплое и чистое. Возле отеля есть магазины.Персонал гостеприимный.Еда вкусная, а главное полезная.На территории гостиницы много зелени и деревьев.На территории отеля также есть развлекательный центр.Круто

Eine wunderschöne Anlage, die durch einen breiten Sandstrand und sauberes Meer gefällt. Das essen in den Restaurants ist sehr gut und auch abwechslungsreich. Die Zimmer sind sehr sauber und das Personal außerordentlich freundlich. Es werden laufend Verbesserungen und Erneuerungen in der Anlage durchgeführt.

С едой явно проблемы, какая-то рыба дешевая, нормальной курицы нет, картошка пригоревшая, попросили приготовить пасту- макароны переваренные а грибы сырые, нет бутилированной воды в ресторане. К территории вопросов нет; только пляж грязноват. Персонал не дотягивает, не очень внимательный. Вообщем я не советую сюда приезжать! На ресепшен ужасные хамы,особенно Хасан Отказался дать браслет на старшую при том что сказала она сидит с младшей сестрой не дал браслет! Эти браслеты прошлый век