Vieraskäyttäjä
23. maaliskuuta 2025
We stayed for 10 days and absolutely loved the hotel, location and facilities, our room was lovely, food/ restaurants great and we enjoyed using the gym & spa and had excellent massages. The hotel and grounds are kept in an immaculate condition and we were very impressed with the high standard. The staff are amazing & went above and beyond to look after us, I felt nurtured & cared for and really quite at home, which is unusual in a large hotel. The staff went out of their way to know our names and preferences and we really enjoyed talking to people from so many different cultures & countries. We had exceptional service from Venkates (housekeeper) who made beautiful towel sculptures in our room including a birthday cake on my husbands birthday. We spent all but one day at the hotel, mostly by the pool as the main aim of our stay was rest and relaxation, the pool staff were lovely especially Ashok who made us feel very welcome and alongside his colleague Bebo provided us with lovely loungers/ towels and an ice bucket of cold water bottles. We had 2 excellent massages, Gemma the Spa manager was kind and caring and the masseuses Sri, Jan and Rupa were amazing and very skilled! We loved the Horizon bar for an early evening drink and ate here a couple of times for lighter informal dining - the Gyoza were amazing! We were very well looked after by Kate, Harish & Sandeep. Nama served excellent breakfast & we ate lunch & dinner here quite a few times, food was varied and we enjoyed some of the themed evenings, we were warmly welcomed each day by Ayu, Priyanka or Ervi, special mention to Yugesh who always had his eye on the ball & noticed if food, drinks had not yet arrived - great customer service! We ate in Drift both lunch & dinner - food & service here both excellent and again the staff were exceptional & made us feel valued & special - Claudia, Sunny, Krishna, Sandun, Bipika & Chef Nagendar. We were really spoiled on our last evening with a farewell card & special deserts. We loved the beach bar and went for lovely coffees (served with the most delicious home made biscuits) and early evening gin & tonics. Again brilliant staff and attention to detail Thameera & his colleague (tall, dark hair) whose name I didn't get. Finally we also ate lunch by the children's pool a few times which served some different options both food & drinks. We booked the All Inclusive Plus package which we felt was great value and provided the option to eat & drink in different places (from a limited AI Plus menu). It can be a bit frustrating trying to work out what you can eat where, and I think this could be improved quite simply by the hotel. There were also events in the hotel on a couple of days which disturbed the peace but overall it was a wonderful, peaceful, relaxing holiday looked after by an exceptional staff team - Thank you!
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