Lava Apartments & Rooms

Surprisingly for the provided room that included a living hall. We had never seen any receptionist from my stay.

Upon arrival at the apartment, the reception is no longer staffed. On the door hangs a phone number where you can reach the apartment. The person on the other side of the phone first asks us why we do not use the code that we should have received by e-mail. Checked E-Mail Account - mentioned E-mail missing. According to the apartment, this would be sent two days in advance. Since we had not booked two days in advance - impossible. So now checked in by phone, everything ok. On to the first real point of criticism. When opening the room door, a strong smell hits you, which tries to cover the bathroom smell - long airing with a wide open window creates some relief. When checking the bed, one finds reddish, brownish stains on the bed cover - very unattractive. We were accommodated in room 25. The location is unfortunately unfavorable. The room gets the full street noises. Now to our biggest point of criticism: from about 00:30am until after 02:00am, an Asian tour group turned night into day! The hotel cannot be held responsible for human stupidity and antisocial behavior such as door slamming, loud talking and laughing in the corridors. Such behavior can unfortunately happen anytime and anywhere, but an entrance door that slams into the lock so loudly every single time that everyone in the hotel must hear it and you are always startled out of your sleep is simply unacceptable. Last but not least, the tour group had finished their party - thank goodness, and you thought peace would turn in, the small refrigerator inside the room started up. Humming loudly, it wouldn't let you fall asleep for another perceived eternity. All in all, this was unfortunately the worst and most nerve-wracking accommodation of our 15-day Iceland tour so far. We can not recommend this apartment, nor would we come back again.