El Mouradi Palm Marina

Réception staff were awful at.check-in as they have been at check-out.

It was the worst hotel I've ever been to. Unspeakable filth, disgusting food, I don't recommend this hotel. I was supposed to stay for 13 days, I stayed for 3 days and went back home, I ruined my Christmas and New Year. Staff extremely rude. We got all inclusive, I went to the gym I have to pay £19 1h and half for 2 person. That hotel can be only 1 STAR, or better to be refurbished asap.

Wow! This holiday exceed all of our expectations from reading the reviews. This is by far the friendliest hotel we have ever been to - the staff absolutely made it amazing. If you are expecting a 5 star Dubai experience on less than £30 a night you are clearly deluded. The food was ok, not gourmet but never struggled, some areas tired but all spotlessly clean, pool and beach beautiful and the staff could not do enough for you. Every single member of staff deserves a gold star, particularly considering it’s Ramadan and they must have all been hot and thirsty. Would come again tomorrow - thank you to all the team and especially Rhiad on the bar xx

The hotel is very lovely, the cleanliness is spot on and the rooms are spacious. The food is vast to choose from, 3 meals a day and snacks available as well. The staff are very friendly and happy to help as and when needed. The animation team is great, Hosni & Daly especially, entertaining us throughout the visit. Games, archery, bouls, darts and other fun evening games have made our time here a lot of fun. Definitely recommend, don't get put off by negative reviews, for being out of season, the hotel is well staffed and worth visiting.

Where do I start with this hotel. It’s a 5 star due to meeting that criteria but that is where it ends. We went during the low season and Ramadan and I have taken this in to consideration before writing this review. The front of office staff were polite on arrival we were a little shocked at the tourist tax cost 12d per night per person. Our room was very warm as the room does not come with working air conditioning we had a reverse fridge so anything you put in heated up. On which on speaking with the front office they sent an engineer up who first said we had turned it off even though the light was on, then they agreed it was broken and replaced it with a fridge with one that worked sort of but the door was broken and 20% of the seal was missing, I was not expecting it to be new but they had to clean it as it was filthy like it had been taken from a skip. Then we noticed no towel cards for the pool and no kettle in the room. Being seasoned travellers we always bring English tea bags. So again speaking with the front of house you have to pay 15d deposit for each towel and 50d deposit for the kettle. So another 80d (£20) on top of the 240d tourist tax. They do offer a late checkout option which they charge 10d per hour per person so that gets expensive very quickly. The room cleaner was good and very respectful her name was Suleth who on seeing the birthday made the room extra special well done. The facilities well most closed due to low season so we had darts and table tennis the pool table was shoved in the corner so you couldn’t use it. The indoor heated pool was very nice and warm and there’s always a lifeguard on duty although every time we went in he was a sleep on one of the sun loungers up the corner where he couldn’t see the water. The outdoor pool looks really nice has shallow and deeper sections 1.7m deep although the outside temperature was in the 20+ range the pool was cold but that’s not the hotels fault. The pool however is dirty please see pictures The food. Well what’s not eaten at breakfast is pushed to lunch and what’s not eaten from lunch is pushed to dinner. Food was limited due to not many guests but there is a pasta station when they plug it in yes really twice they hadn’t reeled the extension cable out and 6 times in 10 days it was even staffed and not because there wasn’t any staff but more because they couldn’t be bothered. The hot grill doesn’t open when the restaurant opens but when the staff can be bothered to open it and that’s the same for the juice section, ice cream and pizza. I never had nothing to eating but the restaurant is let down completely by the kitchen staff. They are always on their phones, late, rude and even one evening were having a food fight in front of the customers I kid you not. The pinnacle of my dining experience though was have to cut my own fruit and turn the juicer around after asking 3 different members of staff for a drink, then they just stood there and watched. I have also started

Hosni and Daly are the dream team, they offer the best fun and games. Good bar and nice food, we have enjoyed our experience here and all the staff is great, housekeeping is very well too, and don’t believe Najim, he is a scammer, he charges different prices for different people but otherwise great hotel.