Vieraskäyttäjä
8. lokakuuta 2024
Here are the reasons this hotel got 3 stars because I would have rated it lower otherwise. The location is excellent, the room is beautiful as well as the main hotel area. Now here are the problems that I have encountered: 1) I like having tea in my room so when I arrived to find there wasn't a coffee/tea service in the room I was a bit surprised, no big deal. I approached the front desk and asked to have a kettle and tea cups sent to the room. The staff looked at me like I was asking for something extravigant and said that I can order it through room service. If I want a basic cup of tea I don't want to have to order it through room service and don't make me feel foolish for asking for a kettle. If a guest at a 5 star hotel wants a kettle then just send one. A kitchen staff showed up with two small cups (espresso) but no kettle, then another staff showed up with a pot of tea and tea cups, no kettle. I told him that I did not want tea but a kettle, he told me that I need to get that through the front desk and not the restaurant, no kidding... I did not want the tea and he seemed put out by that. 2) I wanted to swim in the pool so I approached the front desk again because a housekeeping staff told me that the pool might be closed. I told them I wished to go swimming and where could I get a pool towel. I was informed that as soon as I was in the pool staff would come out with towels and take all the covers off of the loungers. The front desk told me they would call staff to make sure the pool side would be handled. I jumped into the pool and watched as guest after guest come out to the pool and started pulling covers off of the loungers, as I did, just to sit down. I swam for about 40 minutes and finally a staff arrived to help take covers off of the loungers but no towels. I walked back to my room dripping wet and a little upset at this string of events. 3) Before I left for the pool housekeeping arrived and asked to come into the room even though I was half dressed but since they seemed rushed I said it was okay, fine. But when I can back just outside of room door I stepped on broken glass (two large pieces of the bottom of a wine glass) that was left on the step. If I hadn't had my shoes on it was have been quite the cut I would have received, I guess they were in a hurry... 4) lastly, I had asked for some bowls and spoons for the room because I need to have oatmeal in the AM to keep my GI in good balance, you know what I mean. It was another troublesome communication with the front just to get 2 bowls with spoons. How can it be so difficult to get basic items for my comfort in a 5 star hotel? I am paying a premium to stay here; make me feel welcome, provide some basics that I need, I don't want to be calling room service for every little thing. I was very excited to stay at this hotel but I actually don't feel welcome here, more of an annoyance to the staff.
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