Hôtel Particulier le 28

Un lieu magnifiquement situé, un bel hôtel particulier… mais qui s’apparente davantage à une maison d’hôtes selon nous. L’arrivée donne une impression un peu trop « chez l’habitant ». On se sent comme invités chez des particuliers, ce qui peut dérouter. L’accueil, bien que chaleureux, semble à la fois organisé et légèrement désordonné. Margharita et Anthony sont des hôtes très aimables… On devine que ce lieu a dû être splendide à une époque. Cependant, il donne aujourd’hui une impression un peu trop surannée. Par exemple, le tapis du chemin d’escalier est élimé, ce qui laisse une sensation d’usure. Vous avez la possibilité de louez une place de parking à 4 minutes de l'hôtel à 30 euros la journée. Notre suite n°1, la Stravaganza, est impressionnante à première vue. Spacieuse et extravagante, elle nous a fait dire un grand « whaouuu » en entrant. La salle de bain est très agréable, mais l’absence d’assortiments de bain ou de produits d’accueil se fait vraiment sentir. Le lit est original, et la literie est excellente : matelas confortable, couette et oreillers de qualité. Quelques nuisances phoniques avec la chambre du dessus mais ok. Cependant, quelques points sont à revoir pour justifier une expérience de luxe : Dans les toilettes, la poignée du robinet était cassée mais simplement posée dessus, ce qui donne une impression de négligence . La poussière dans les coins de la pièce est visible, et la peinture craquelée demande des retouches urgentes..

Very disappointed. The family that owns the property lives on the first floor and uses the lobby as their living room. Strollers, basinets, family etc are in the entry and living area making both the lobby and entry uninviting. The feeling was that we were staying in a room within their house, vs. a hotel. The specific room we booked (months in advance) was double booked - we were told we needed stay in a different room….then move once the room we had booked was unoccupied. …which we did by ourselves. A friend traveling with us received a note on the day of our check-in. The note explained her booking was being cancelled due to a maintenance issue and was now booked at a different hotel. Several issues with this unexpected change. First, the new hotel was on the other side of the city (20 min walk, and about the same time by car). Second, the owner denied our request to shift our reservation to the same hotel. The unexpected change and denial of our request to move with our friend created complications that simply were not necessary. The rooms were significantly more rustic than expected - very worn, slightly broken and or wobbly furnishings. Bathroom faucets and showers all had issues functioning properly. Finally, breakfast was included as part of the fee. Our first morning we could not find staff to inquire about the breakfast. Turns out plates were premade placed on a table where others were eating with a towels over the plates. Guests are expected to know the towel signifies uneaten vs. another guest’s completed meal. We decided not to bother with breakfast the second day. Positive notes: the family helped daily with the parking of our car, the staff provided extra Nespresso pods for our coffee maker at no extra charge, and the staff was friendly. Bottomline, for the mount of money paid the experience was not as expected.

Accueil hyper sympa, les hôteliers et le personnel sont disponibles pour fournir des renseignements sur l’endroit ainsi que de très bonnes suggestions sur d’excellents restaurants. Très bonne literie, chambre à l’arrière, au calme. Petit déjeuner avec produits frais, excellent. Très bonne situation.

Delightfully furnished, small hotel in the centre of Aix en Provence. The hosts, Anthony and Margherita, are welcoming and eager to please as if you were their house guests. The manager who runs the hotel is first class and seems to be always available. It is a haven away from the joys of exploring Aix and has a delightful balcony area overlooking the garden at the rear. Our room on the first floor was spacious and well-appointed with a large bathroom. Breakfast is a little pricey at 25e for a continental breakfast however it is beautifully presented and can be taken in room or in the salon downstairs.

This hotel is superb. We received a wonderful warm welcome from Anthony and Ines, whom helped us with our luggage and parking the car . The hotel is in a beautiful period property and is furnished like a luxury home. Our room was more like a suite , with a sofa and huge bed, wonderful full height windows with views. The bathroom was lavishly fitted out and included a free standing claw footed bath . Acqua di Parma toiletries were provided and dressing gowns. Room 3 has its own private terrace. There are lush gardens to the rear of the property. The hotel is in a perfect location in the old town, everything is walkable . Anthony gave us great restaurant recommendations. The service in the hotel is unobtrusive , but Anthony and Ines are on hand whenever you have a query. This hotel deserves 6 or 7 stars, it is flawless. We hope to return.

I had such an incredible stay at the L'Hotel Particulier 28 in Aix. The apartment where I stay was stunningly decorated and very generously sized. It was perfectly located, right next to the main street where there are a ton of restaurants and shops. The hosts of the hotel were incredible. They made me feel right at home and helped me with anything I needed. I highly recommend this hotel if you are staying in Aix.