The Ray Hotel and Studios

This is a nice hotel but it seems to be on a budget that is passed on to the customer. There are only the basics and sometimes those are limited or missing (ie toilet paper, towels etc). If you ask they will bring it but you always have to ask. Our reservation included a breakfast buffet but that was discontinued.We were often overcharged for items in the restaurant and if you want a good glass of wine that won’t happen. They were often “out off things”. I do believe it is a product of the lack of tourism due to the war. That being said the pool facilities are beautiful.

Not recommended at all! One star is just SO much for this hotel! Something very bad happened with us yesterday at the pool. Yesterday we wanted to go to the pool with my sister’s family ( they live abroad) and i was telling them about The Ray since we know it well and my sister stayed in the hotel for two days in two rooms We arrived to the pool and payed the entrance, once in, a man came and told us that the kid’s floaties are not allowed in knowing that my sister’s son is less than one year old With no clarification, we went to ask the guy on the reception he said no worries u can use it in the kids pool only When we went to the kids pool with the floaties, a man came and started shouting and told us to remove them or else take ur money and leave The way we were treated was horrible and unacceptable I went twice to get my money back, and each time they told me its ok We were kicked out officially and this is not normal to happen There are no instructions at the door, nothing written, how would we know And btw the pool was full of hair and oil

Great

The Ray made my trip enjoyable, the staff were very accommodating and the rooms clean. A perfect location for me.

I found the staff to be friendly, but the one thing that I did not like was how they did not honor my reservation that I made with *******. My reservation included a breakfast but upon arrival the hotel said that the price was not correct and I would need to pay for the breakfast. I had to find other means for food because the price for breakfast was way over priced.

It is my second time staying at the ray hotel. I had alt of fun stuff Are amazing front desk,Restaurant, the whole stuff was perfect. Thank you for your hard work. Nawal Saab