The Willcox

Hi we visited The Wilcox because my family lives here in Aiken. Wr had a lovely time visiting. The historical hotel was charming. We had Christmas Eve dinner here and Stephanie from Italy was the most amazing server. She accommodated us and made us feel welcome and at home. She was amazing!! Made our dinner special. We will definitely visit The Wilcox again.

Less than mediocre Oh where do I begin. I guess I’ll start with our stay was very disappointing. I was stunned by this because they won a ton of awards and have great ratings. So idk how that works. Here goes…. dirty outdated rooms Cockroaches TVs have so many wires and just looks messy and dangerous with all of the wires No outlets Paint is dated Rugs dated Bathroom grout tile needs steaming or change tile Don’t really have valet or bellman Check-in people don’t explain anything like at all. No hey here is your internet access, your room is that way, or check out time. Spa was awful. Wouldn’t classify it as a spa at all. Restaurant is eh but the bar area and lounge have a cool vibe. The bartenders were cool. However, if your hotel is dated & not what is advertised then your customer service should be top notch. Only cool piece is lounge and the front of the building has a beautiful look. Oh almost forgot because so many negatives. The beds are from like 1980 and pillows are flat. All around if they painted, changed rugs, hung tvs, updated baths, and got their staff a customers etiquette books that would help. I get they want to keep the old school vibe but something need to be updated a d def cleaned properly.

Overall, the hotel was quaint. Service was very good and friendly. It is an older hotel with a lot of charm however, the rooms could use some updating. The outdoor furniture is nice. The pool needs resurfacing. The rooms were adequate, but the floors are slanted and room smells musty. The beds were very soft and not firm. The hotel is very walkable and close to downtown. Drinks at the bar were average. Coffee and breakfast included is a perk. There’s a way to keep the charm of this historic landmark without it seeming dated.