Hotel Riverview

This is to inform you all , FEW staffs here are very much inhuman and illiterate. I have a corporate booking for 2-3 days. I was not well and didn't had my ENTITLEMENTS for last 4 meal vouchers and didnot consume anything.however early morning around 5, i woke up and asked reception that I am feeling well and asked for food. However ,mr. Jaiswal from front desk was very rude and ***** with Sanoj Singh in the inroom dining. As requested for food as I didn't consumed last 4 vouchers of meal as well. There reply was," We Are not liable wether your are sick or partying or doing anything ,we won't serve you food ,kindly wait for 1 and half hour more to consume your entitlements or pay right now . Upon requesting to physically visit the room and crosscheck that whether I am really sick or not, Mr. Jaisalmer replied ,HE is least bothered and he has other jobs to do and replied I can do whatever I want or call the manager mr. Amit that to after 4-5 hours as he will be sleeping. I complained via my company, hotel were not receiving the calls to sought the issue. Very very terrible experience. This is very inhuman and a back stab to customer hospitality. Such staff showing ill behavior ,denied to serve food and cross checking the authenticity of customer for their sickness. They even charge bills for uncomsumed vouchers meals to our corporate booking and they are very very rude and the hotel manager has given such staff the liberty to talk to any customer and demean them. Very poor staff culture. Very poor service. Very poor crm culture. And We just cannot expect customer satisfaction from such inhuman and cheap interaction.

The Manager Ms Barua and the housekeeping staff Mr Manoj. They are an amazing and very accommodating person. Best staff always makes the stay comfortable and remarkable. Just want the restaurant staff and food to have some more options and better taste.

First of all i would like to thanks, hotel Riverview team to made our stay Enjoyable, I was on business trip And i have change many hotel due to our expectation not filled there, reason behind Unhygienic And safety finally I found Riverview hotel by online And there I got everything and spend our 5 day's business trip , trained Hotel staff,food was good , Location also so good, I would like to Recommend this hotel to Everyone ...

I recently stayed at this hotel and was thoroughly impressed with the level of service. From check-in to check-out, the staff was incredibly welcoming and attentive. They went out of their way to ensure all my needs were met, making my stay feel effortless and enjoyable. The room was clean, comfortable, and well-equipped, perfect for a relaxing stay. I’d highly recommend this hotel to anyone looking for a place with top-notch service and a comfortable atmosphere. I’ll definitely be returning!

Gentle and courteous staff, nice stay and overall a good experience. Nice location and nice property The lunch buffet was good as well and half a good time overall We requested for early checkin and the staff obliged to that and were very very nice to us throughout

This was our last moment booking. How about the experience was good. the staff is very helpful and polite. At first we were not happy with the room they immediately changed our room without any question and upgraded it for the same cost. I would recommend this hotel for their service and good amenities.