South Lake Resort Koggala

Writing this with great a disappointment being a Sri Lankan to inform you how South lake Resort Koggala handled my (confirmed) reservation. This is property is utterly disorganized property, full of highly unprofessional occupied and staff with Zero communication skills and Zero training in business ethics, and last but not least how greedy they are for money. I say this because, South Lake Resort cancelled my confirmed reservation with less than 24 hrs prior to arrival. Incident in brief, For my 21st B day celebrations photo shoot, I contacted the hotel reservations on the 25thNovember , the person Bhagya(lady) took my order and confirmed the room reservation for the 2nd Dec. I requested Bhagya to send me the confirmation in writing, which she agreed to do so. But until 30th Nov, no response from South Lake. Bhagya, she is not answering or responding to my calls or even had the courtesy to call back for the call she missed. Eventually I dropped a mail to the common reservation mail id on the 30thhoping the someone from reservations would send the confirmation. On the 1st December noon I get a call from a person called Dilshan, saying that he had to cancel my reservation due to a Australian tour group is arriving and they needed more rooms. therefore, hotel decided to cancel mine and give them my rooms to accommodate their guests. When I questioned Dilshan about this, all Dilshan had to tell me was Bhagya had never communicated this with their team and she is missing from the time she took my reservation and had not come to work every since and even the hotel staff cant contact her to inquire about my reservation.(In writing he sent me) Eventually Dilshan wished me luck ,like he did me favor by cancelling the reservation, and hung up. I was totally helpless in the last minute. So this is South Lake for you, South Lake is not up to the standard as per the Star ratings they advertise everywhere. Their staff are not trained at all, this property is in great greed for money, so whatever happens to the individual guests they don’t care. As long as they can earn more, they will not hesitate to cancel any individually booking s at their Specially If you’re a Sri Lankan, they will not even inform you in advance, they will let you find out that your dooms when you arrive at their reception. Star class standard hospitality South Lake, well done. Neither I will recommend this hotel or ever step in for any reason or won’t let any one book this property ever again.

South Lake Resort in Koggala is a fantastic choice for a wedding venue. The combination of its stunning location, professional event planning, exceptional catering, and comfortable accommodations made for a memorable and enjoyable celebration. I highly recommend this venue to anyone looking to host a wedding or any special event in a beautiful and serene setting.

Location is nice and the staff is friendly and attentive. Rooms are good but The washrooms have no locks But I never saw the manager even i asked for him, he never came forward and thats a big minus Need to cross the road to go to the beach All in all not bad

Beautiful location opposite private beach.rooms are clean and spacious ..service provided by Sujith was above and beyond and he is an outstanding representative for this resort..great place to stay..two pools means no overcrowding and buffet breakfast was delicious

We went to spend the day of January 7, 2024, and had a great time with unforgettable relaxing experience throughout the day. Rasika and the front desk staff were excellent and surely an asset to the owners. Nice and clean pool and we all made the most of it. The lunch buffet was amazing and one of the best we've had with lots of expensive things. I personally thanked Chef Mithun, who was present on that day as the Executive Chef was on leave. The restaurant staff was very nice and helpful. Thank you again Rasika and all the staff members, for your great service rendered, and making it something unforgettable for us. Sudarshan De Zoysa.

The environment was very calm and quiet. The rooms were very clean and comfortable. But the Wi-Fi speed inside chalet rooms were not adequate. The pools were well maintained. Overall, the staff was really friendly. Service at the reception desk was very good and we really felt welcome on arrival. The food was top notch (except for watalappan) We really enjoyed both buffet and set menu. The restaurant staff was nice but I guess some of them could improve a bit on their professionalism.(nothing major) They have a private beach, one of the most glamorous beaches in Sri Lanka. The price was very reasonable compared to the service they provided. We also enjoyed the complementary boat ride and the gaming area. However, the dart board and the carrom board need better maintenance or an upgrade.