Naxian Collection

We had a wonderful 5 night stay. The staff was so lovely and particularly helpful and kind to our children. We stayed in a villa with two bedrooms and a private pool and found it to be quite nice with great AC. We did the bbq one night at the hotel and really enjoyed it!

I rarely leave reviews, but this stay was such a mess that it feels almost irresponsible not to warn others. We had high expectations based on the hotel's "luxury" branding, but our experience was anything but luxurious & we left a day sooner, sadly forfeiting a hefty amount we paid per day Right after check-in, we discovered that the air conditioning in our room wasn’t working. Not ideal when you’re exhausted from travel and looking for a bit of rest.We reported it immediately, and while staff did come to address it, they had to return twice over two days just to flip the breaker and get it functioning—hardly what you’d expect at this price point. The room itself showed clear signs of neglect: broken toilet seat, a bad smell in most rooms (staff eventually put a whole bunch of wall plugins to help) rust stains on the floor, patchy, uneven paint on the walls, and an overall worn-down feel that didn’t match the hotel’s polished photos. The worst part were the mattresses in both rooms in our villa. The master bedroom mattress was clearly worn out and on its last leg. The staff turned it ipside down to enable us to sleep atter the 1st night of discomfort. It felt like a property relying on appearances rather than actually delivering quality. What made it worse was the staff. Most seemed either untrained or unprepared to help. The front desk staff, although, friendly, weren't empowered to solve problems & messed up basic reservation requests. We really wanted to enjoy our stay here, but the combination of poorly trained staff, maintenance issues, and lackluster service made it frustrating from start to finish. For a place that markets itself as upscale, the reality felt like a low-budget motel trying to pass as something it’s not. To make matters worse, no one in the hotel took any responsibility! For the rates they charge, guests deserve far better.

The service was amazing! The rooms were beyond perfection! I will be returning to Naxios and I wouldn’t stay anywhere else.

The staff was amazing. The lobby/reception area was really nice. I wasnt wowed by the rooms however. Seemed pretty average to me.

5 star service Alex, that checked us in was over the top accommodating. Arranged transfers, car rental, beach cabanas, took the time to show us on the map points of interest and gave us advice throughout the trip. He’s so passionate about Naxos and sharing it with us. Accommodations were also phenomenal. Hope to go back again

It might have been a luxury when it was built some years ago. The living room has a concrete bench with two pillows on each side. There are no cushions, so sit on the concrete seat if you want to watch TV. The place needs updating, especially the dining table. There is only one port in the bedroom to charge your devices. The shower/steam room needs updating because steam is wearing down the shower floor. The phone never worked. We walked to the front desk to resolve any issues. The toilet stopper needed repair; water continuously ran unless you giggled it. I gave it a three instead of a two because the breakfast and the person behind the counter were great. When they found out we would not make breakfast because of a tour we had, they put the buffet out 30 minutes earlier so we could eat. Though unable to resolve all the issues, the on-duty staff responded and showed genuine concern. We got some compensation for the issues we dealt with through a lengthy discussion at checkout. What is most frustrating is that this hotel did not have a manager to talk to at prime checkout time. The person checking you out “has no authority” to deal with issues. I don't understand why you would not have a manager on duty during the morning check-out times. Because I pushed the issue, a manager called and showed up in about 20 minutes. This wait put our schedule behind.