Porto Platanias Beach Resort & Spa

Det var andra gången som vi bodde på hotellet, första gången var 2023. Frukost, pool, rummet, aktiviteter, framför stranden, centralt I Platanias, perfekt. Ser fram att komma tillbaka.

Το μόνο θετικό, η ευγενεια, η προθυμία και το χαμόγελο του προσωπικού!!! Τα λοιπα ΑΠΑΡΑΔΕΚΤΑ! Επισκέφτηκα το συγκεκριμένο ξενοδοχείο το οποίο χωρίζεται σε 2 εγκαταστάσεις για επαγγελματικούς λόγους, συνεδριο! Σημειώνω οτι η διαμονή ήταν πληρωμένη απο εταιρεία! Παρολαταυτα Ενώ θεωρείσαι ένοικος 1. Χρειάζεσαι κάρτα για τη χρήση του parking με χρέωση 5€/ημέρα (υπάρχει μπάρα στην εισοδο για αυτο χρειάζεσαι την καρτα) κατά την διάρκεια της διαμονής ήταν συνεχώς ανοικτή οπότε ποια η χρήση κάρτας και χρέωση? Αν ήμουν επισκέπτης ποσο θα ήταν δηλ η χρέωση? 2. Η χρήση της πισίνας ειναι μέχρι τις 17.⁰⁰ 18⁰⁰ αρχίζει η καθαριότητα! Σε top περίοδο??? Με τον ήλιο να πέφτει στις 21⁰⁰?? 3. Για την χρήση της πισίνας δίνονται πετσέτες, οι οποίες θα πρέπει να παραδοθούν στις 17⁰⁰ αφού η πισινα κλείνει. Για την παραλαβή χρειάζεται 10€ εγγύηση???!!! μόνο με μετρητά!!!! 4. Για τη χρήση της παραλίας στο κεντρικό ξενοδοχείο, υπάρχει χρέωση 15€ και η παραλία κλεινει στις 17⁰⁰, διαφορετικά στο κομμάτι που δεν είναι οργανωμένη 5. Εχει νεροτσουλήθρες, αλλά ΦΥΣΙΚΑ με χρέωση για τους ΕΝΟΙΚΟΥΣ και λειτουργει μόνο η πισινα στη βάση της νεροτσουληθρας και φυσικά μέχρι τις 17⁰⁰ 6. Τα δωμάτια τουλάχιστον στο resort δεν αντιστοιχούν στα 200+/ημέρα κόστος διαμονής!!! Χρειάζονται ΑΝΑΚΑΙΝΙΣΗ!!! (σημειώνω η διαμονή για μενα ήταν δωρεάν, πληρωμένη απο εταιρεία) Χρειάζεται αλλαγή στη φιλοσοφία διαχείρισης! Αφού ζητάς 200+€ ,θα πρέπει να έχεις και αντίστοιχες ΠΑΡΟΧΕΣ-ΔΩΡΕΑΝ...

Platannias Ariston is one of the best charter hotels we have stayed in. We visited the hotel 2 years ago, and we had to come back. This is a small hotel with only 14 rooms. The service is personal and excellent, rooms are very good with everything you need, you have your own place on the beach and it is just a very short walk before you are in the center of Platannias. All this make your holiday perfect. We met several other guests that were returning guests. It seems that when guests experience this excellent hotel, they return. We will definately come back probably in a 2 years time. We highly recommend this hotel

Rooms need some improvements but overall nice property.

We paid £170 a night with taxes for 7 nights. We stayed in room 1505 and this is my review.  As people have mentioned in previous reviews this is not a 5 star hotel. Not in facilities or service.  I would say 99% of staff are miserable, rude and unfriendly. There is no service with a smile and they look down on you. Here are some examples: - On arrival there isn't a warm welcome or service with a smile. - Asking where the kids club was. The woman at reception just shrugged her shoulders. Then got a map and circled the kids club but didn't actually explain how to get there. - When walking past any staff there is no hello, good morning, smile etc.. - At breakfast you go to the table reception and get assigned a table. The table you are brought to is not even ready. So you are standing there just waiting for your table to have a tablecloth, cutlery etc... put on it.  - I wanted to grab a water bottle from the bar. It was 4:45pm and the bar apparently only opens at 5pm. All I wanted was a bottle of water but the bar man said we don't open until 5pm.  The breakfast setup is shambolic. If you sit upstairs you have to go down and get your food. Then you carry your plate up a busy set of stairs to get to your table. Tea and coffee are not consistently served to your table every day. Waiting staff seemed baffled when I asked for non dairy milk and basically didn't want to help.  I wanted to use the microwave to heat up my toddlers' food. I called reception and the guy at reception said he needs to speak to another team and he will call me back. I waited 30 minutes and no call-back so I called reception again. This time someone else tells me I need to go to the restaurant to ask for a microwave. This is terrible customer service.  We apparently got an upgraded room. We were meant to get a garden or pool view room. We got a room facing the front of the hotel with a lot of road noise. It was so much I couldn't sleep. The room was very small and dated. The shower doesn't work and the toilet leaks. The toilet door lock is broken so we couldn't lock the door.  The silly charges at this hotel are ridiculous. They would charge you for breathing if they could. To use the SAFE in the room you have to pay!!!! I have never seen this in any hotel. To use the water park which is part of the hotel you have to pay. It's beyond a joke. The beach chairs you have to pay for.  On a positive note the breakfast selection is good and parking is free. The beach is close by.  Overall, this hotel was terrible and I would not recommend it. I know Crete is expensive but for £171 a night you expect so much for your money. We feel very disappointed with our experience and would not recommend this hotel. We will not be returning.

Ei mikään hääppöinen AI-tarjoilu, etenkin snacksit oli heikot. Ranta kiva, vaikka tuolit maksavat erikseen 15e/pvä. Useita pienehköjä uima-altaita, jää "resort-fiilis" vähälle. Kiva henkilökunta, ihanat näkymät ravintolasta, kannattaa mennä ylimpään kerrokseen syömään.