Iolida Beach by Smile Hotels

Emplacement idéal, superbe vue sur la mer et chambre au top

Well this is definitely not a 4* hotel. I will start with the positives, place is clean lovely pool area and nice and close to the beach. The room was a decent size and shower was lovely. Our room was cleaned everyday and fresh clean towels replaced everyday. Good choice at breakfast and my husband loved the coffees. Now for the negatives. On arrival I said I had emailed and requested a better room with a sea view wanted it to be a little extra special as it was mine and my husband’s birthdays. Reception said yes yes sea view. Well we were taken to our room up to 7th floor and then straight to the back of the hotel and back out on the back road to another block completely away from the hotel our view was definitely not the sea view I had requested. But reading the reviews this happens quite a lot with TUI holiday makers which is not a good thing. Even though the breakfasts were ok and plenty to choose from. We thought the food in the evening was not up-to par and we ate out most nights. Most of the staff were quite pleasant with an exception of a few, so miserable and Looked like they didn’t want to be there. Also when you were eating your breakfast some staff couldn’t wait to clear the plates away even when they still had food on and you obviously hadn’t finished. Overall Chania is a lovely place especially the town, we did have a good time once we overlooked the negatives. And We would return back to the resort

Les plus: Hotel bien situé Le personnel qui se met en 4 La propreté La vue sur mer Les 2 piscines et l accès direct à la mer La variété des plats Les moins: Beaucoup de marches à monter Les jus de fruit chimiques, imbuvables qui altèrent le goût des cocktails

Me and my friend visited in October 2024 for 8 days, at first glance this is not a 4 star hotel as tui have advertised and I do feel by the pictures that we were catfished a little bit. We was not happy at first but decided to make the most of it. If you are wanting a lay in in the mornings there is no chance of this as we was up at 7:30 every day just to ensure we got a sunbed by the pool! Sunbeds on the beach are 10 euros everyday for 2 with 2 small bottles of water which I find ridiculous! I see a lot of reviews talking about the British being shoved to the far end of the hotel as opposed to the beach side, this was no the case for us as luckily we had a room on the beach side. Breakfast is on the beach side, lunch and dinner is on the other side which is sometimes quite annoying but the beach side bar offers snacks from lunchtime to around 5pm it is very basic but it does the job. The food at dinner always had a theme and we never found a problem with this we loved it! The drinks machine was always either flat or not flavour it was very hot or miss but always go for lemonade it was the only one that seemed to taste okay all the time! We went out for dinner a few times and there are 2 restaurants we definitely reccomend Kri Kri restaurant and refresh beach bar and restaurant there food was amazing and the staff are so lovely! Really good prices too so is a must if you are visiting! Overall we would stay again but only if the hotel was modernised and had more entertainment.

Not a 4 star hotel . We felt like being with tui got shoved to the back with sub standard rooms . Food was really good especially breakfasts . Some of the staff made it clear they didn't enjoy their jobs . But 1 stood out . George a big thank you to him he was so helpful always smiling and always working hard. Have to pay for sun beds on a overcrowded beach which is alot of money when you are there for more than 2 weeks, also have to be up super early to get a bed on the beach it says no reserving beds but everyonedoes . Have to pay for the towels have to pay for the safe and also holiday tax so the cost of the holiday increases. I will say the hotel and rooms were kept spotless . Alot of walking so beware if you have mobility problems

Firstly this is NOT a 4🌟 hotel and priority and best beach front are given to.Scandanavians. If you don't go to breakfast by 7.30a.m no chance of a sunbed as already taken by yellow towels. The food is average and evenings is like a free for all (no dress code)and guest clearing own tables as not enough staff The staff look scruffy, no name badges, and the restaurant manager just stood around instead of helping No manager in beach bar. With guests wandering around bikinis etc even though it clearly states not too.No one to enforce this, lack of free cocktails etc .. The pool the British side is uninspiring and boring Wont be returning sadly Lovely on the beach but thats about it.

Hôtel bien situé proche de la plage Chambre propre et spacieuse deux piscines Hôtel en deux parties reliés par une passerelle Personnel sympathique et professionnel Cuisine variée un thème par soir Snack à volonté Excursions proposés à des prix raisonnables Petit bémol manque de transat autour des piscines car comme dans tous les hôtels les touristes resevent leur transat dès le levé du soleil

Hôtel familial.. beaucoup d anglais bruyants Personnel au top. Propre Nourriture de qualité et variée Attention beaucoup d escaliers selon l' emplacement de votre chambre La réflexion du manager sur notre réservation de 2 transats le dernier jour alors que tous les transats étaient réservés tout au long de la semaine était très déplacée

the welcome was pleasant and the employee's explanation was very informative, in relation to the hotel in general it is pleasant, but honestly it did not deserve the 4 stars it boasts. First we had an upgrade where the apartment we chose did not have a sea view and we were given the same one with a sea view, but this view was 150m away, which in my opinion is very far, secondly, on both nights so the air conditioning was throwing water while we slept, we complained and the problem was solved, thirdly, at the end of the day we never had hot water, we complained and the problem remained, but the worst thing was the allocation of the apartments, we traveled with another family of 3 people, This family also had an upgrade in their apartment, they were given a superior suite that was larger than the apartment we were in, we, who were 4 people, stayed in a smaller apartment than the family of 3 people... In terms of the restaurant, the food was delicious but Nothing spectacular, what surpassed it was the friendliness of the staff.