Giannoulis - Santa Marina Plaza (Adults Only)

Old style hotel, great staff and location Property is a bit old style. Very friendly and helpful staff. Very good breakfast and in general, food is good Location and s good and got its private beach and sunbeds etc. But its mainly for certain age group, mostly above 60 or so. Location is a good to go to Platanias as well as Chania, short cab or bus drive to both those places for bars, restaurants and night life.

Just spent a week at this hotel 22nd Oct. The hotel was lovely however hardly anywhere open so food job we were half board. The food was great plenty of choice and staff very friendly. Hotel manager Alexandre was very nice always available. We asked for a couple of changes and these were done without question. Rooms were spacious and beds really comfortable. If there was one criticism some of the furniture in lounge/bar area very dated felt a but like old people's home. There was entertainment three nights but as not many people around it wasn't veey inviting, felt sorry for them but hotel was closing the following week. A very relaxing holiday.

Hotel had overbooked, but instead of telling us the truth fed us lies about electrical faults and flooding. It only appears to be the Seaview rooms affected. We were moved to a completely unsuitable hotel Tuesday to Friday. Eventually got the room we had booked.

Positiv: direkte Strandlage, das Hotel verfügt über eigene Liegen, leckeres Essen. Die Anlage ist zwar nicht schick, aber solide und gepflegt. Die größte Komplimente möchten wir aber für das Personal aussprechen. So einen tollen freundlichen Service (Rezeption, Restaurant, Zimmerservice, einfach alle!) haben wir noch nie erlebt. Deswegen kommen wir in 2025 wieder! Negativ: nichts wirklich Nennenswertes! Ich hätte mir vielleicht mehr vegetarische Alternativen zum Frühstück gewünscht.

Just a true review from our stay at the Giannoulis Santa Marina hotel in Chania. It’s going to be a small review as I have not much to say about the hotel. Everything is superb from A nice well come from the reception girls and through our stay they were very helpful with any info we have ask. Staff were always happy to help you with everything you need. Rooms were nice size with refrigerator kettle and replenish tea or coffee every day, cleaned every day, comfy beds and pillows for a good night sleep. Hotel split in 2 buildings one by the beach I have to say it is right on the beach you don’t get many hotels like that, the other part is over the road with underway passage, hotel grounds are very clean very beautiful and sunbeds are free. Beach bar perfect serving drinks from 10 till 6.00 big thanks to Manousos and Stella for the good service they provide every day, also big thanks to Michalis and Sveltava at the evening bar for the hard work they do them self’s. Restaurant and food, hotel provide good and tasty food lots of people will say is repetitive but you get this in most hotels also they provide some different dishes every day as far the food is taste and nice no matter. I have spoke to the managers and told them what areas they need to improve and one of them is the snacks by the beach bar and cakes in the restaurant and maybe more privacy to the ala carte restaurant and drop the charges for normal drinks as you are all inclusive ok if you want branded alcohol fair enough. In total we have enjoy our stay at your brilliant hotel and we hope we come back in the future thank you for your hospitality i forgot to say the beach is beautiful clean and very safe (ps) for the gests get some mosquito repellents for your stay in the summer you will need it

I was expecting a great holiday at this hotel after regularly checking the reviews and it fulfilled my hopes and expectations. We stayed for ten nights at the beginning of October on half board basis. When the transfer drops you off the front of the hotel looks a little underwhelming / understated but once inside and beyond the feeling is that you've made a great choice. You are immediately warmly received in reception by the reception team with sparkling wine. There was initially a problem with room allocation but it was only the first night. The hotel has a boutique / intimate atmosphere as opposed to a busier all inclusive hotel. The pool area is calming with good sunbed availability and the pool area adjoins a lawned area which gently slopes down to the beach where there are more sunbeds belonging to the hotel. The pool bar area looks outwards to the sea and the bar menu has great choices for lunch: pizza, salads, club sandwiches etc all of which are excellent. The staff at the bar ( Kevin and Nicky) are friendly and warm and the restaurant staff are exceptionally friendly too ( special thanks to Veronica and Nicoletta ). The food at breakfast and dinner was varied and delicious. The rooms are very comfortable and they are cleaned and beds made each day. The surrounding area is good with local busses only €2 to Chania ( not to be missed ). On two nights we ate away from the hotel and the Taverna options nearby are unlimited which might make bed and breakfast a better option next time. That's not to say evening dinner at the hotel wasn't good, it absolutely was delicious and I loved that the Chef came into the restaurant to meet guests. I fail to see how anyone would not enjoy and appreciate this hotel especially it's laid back vibe and position on the beach. If in doubt then go ahead and book it. I must however be slightly negative on two points to be 100% honest. Firstly there is clearly an issue with room allocation upon arrival based not only on my direct experience but also talking to other guests and also reading previous reviews. However the management go out of their way to make ammends by upgrading and / or offering free lunch with wine at the bar; despite this some guests are still problematic. Secondly ( and this is my own personal opinion) I thought the drink prices were overpriced especially wine. Most guests bought alcohol from the nearby supermarkets and asked Kevin at the bar for ice and drank it on their balcony. I think the drink pricing needs reviewing and I also think a happy hour - maybe 2000 to 2200 - would encourage guests to use the hotel bar. Nevertheless it was a great stay and it was a pity to come home.