Vieraskäyttäjä
19. maaliskuuta 2025
The property and location is really good. However the service is really poor and not that of a premium place at the price we had booked the stay. The staff is untrained, and most cannot converse in English or the local language, it was hard to convey basic messages with few of the staff. The person responsible for taking out on Trek was giving absurd reasons for not taking us on trek. Our room was situated at the bottom of the hill, where noisy excavation work was being carried out during our stay, the buggy did not turn up a couple of times even during our check out and we had to walk our way uphill with our luggage. The manager was nearby at the reception, but did not bother to even check with us when we were visibly upset and was in general aloof. The property has good potential for a refreshing getaway, but with the current management and lack of service mindset(at this cost) it just isn't worth staying....expected a better stay with 4+ star disappointed this time. PS: The food menu is literally few lines, and most of the listed items were not available. No local specialty, just a few handful dishes which were okay.
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