Pickalbatros Palais des Roses

Very happy with our stay in Pickalbatros. Rooms are spacious and very clean. Food was tasty and splendid. The best feature of this hotel is the staff!!! Very nice people! I wish to thank the pool bar staff-Ammire, Ammire and Muhammad for fixing us drinks and making us laugh. The hotel bar staff was attentive. Nothing was a trouble at all! Everyone was really, really courteous!

Staff are great! Food great! Pools are great. After a teething issue at check in we were upgraded to a suite. Hotel has just been refurbished and looking good. We met the general manager who was exceptionally friendly and helpful. Our kids who are 5 and 6 cannot wait to get up and go to the polls!

Overall the hotel is lovely, very clean and great location on the beach. Short taxi ride to the main Marina Bay with a choice of restaurants and boat trips to book. Lots of food choice in the restaurants and always something to enjoy, can be limited food left the later you arrive. Something to note, restaurants don’t open until 7:30pm. Ismael at the towel stand was so lovely and cheerful, he really made our day. All restaurant staff and maids were very friendly and polite. Mostafa who was the porter attended to our luggage was brilliant, very welcoming. Unfortunately the reception staff were SO unorganised and SO rude this was a real downfall for us. They had no information readily available upon check in regarding the various different facilities, restaurants or opening times, no WiFi information, no pool towel process. They don’t know how to greet people and they certainly don’t operate a queuing system - if you’re English you come last regardless. Be prepared to wait ages (not even during peak times) as they only have one card machine, everything is done via paper which is very time consuming and only certain staff can process certain things meaning you are sent from one queue to the next. Also, they’re on their phones a lot of the time or stood chatting amongst themselves. Reception staff require a lot more training and hotel needs to provide guests with more information upon check in.

Établissement tout rénové, grande classe, exceptionnel, de très belle prestation, personnel et service irréprochable, propreté impeccable. Chambre et espaces communs de très grande qualité. Très grande piscine, espace dédié enfant, bain a remous. Piscine intérieure chauffée, salle de sport

Service de qualité Hôtel magnifique Spa magnifique avec Kawtar Salle de sport exceptionnelle avec Ismail Service de chambre avec nouhaila au top Accueil spécialement avec Ikrame très professionnelle et très à l’écoute

This is one of the best resorts the workers are amazing jehan helped us slot and was very nice I recommend to vist I love the restaurants are so yum