Eden Vale Hotel

The overall experience was quite good. The customer service is top-notch, and the food was satisfactory. The location, about 30 minutes from Kotoka International Airport, could be better. Nonetheless, I had a wholesome experience overall.

The staff are kind, helpful, and speak English very well. The dining room is a windowless room with a ceiling fan and AC, but neither were turned on. After a half hour we were melting. Had to find someone and ask them to turn on fan and AC. The food took a very long time to prepare. All we ordered was fried chicken and chips (french fries). Nobody came back to find out if we needed anything. The next morning someone called me at 7 am to find out what I wanted for breakfast. I said only toast and coffee. When I arrived in the dining room, a surly girl brought a plate with toast sitting on a pile of greasy "omlet" egg with tomato and onion fried in it. I asked her to remove the egg. She said I am coming, and left the room. She never came back. The toast had no jam or butter, just dry toast. I picked up the top piece, but it was on top of a fried sausage of some kind, which I did not ask for. So I finished my coffee (Nescafe) and left. Nobody ever came back to remove the toast from the egg. When I saw the sausage, I did not want the toast either as it was sitting on top of the sausage. Really, this was disgusting. The staff did not ask me if I wanted it. The only other issue was the shower stall in my bathroom leaked a lot from the bottom, filling the whole floor with water. I had to ask for a bath mat, and the front desk man had to look for one. He was very kind and pleasant and finally brought me 2, Just as well, as I needed them to mop up the floor. Maintenance!

Nice property