Caramel, A Grecotel Resort to Live

This is a beautiful Crete hotel. Old world ferl and charm . Very nice people. Cant go wrong

We had the most relaxing holiday at Caramel. From the moment we arrived, we felt so welcome—the staff were absolutely amazing, always warm, friendly and helpful. Our ground floor room was so clean and beautifully maintained, with a lovely private garden that made our stay feel even more relaxing. The pool area was perfect for enjoying the serene atmosphere. Everything about this place—from the ambiance to the hospitality—was top. We left feeling completely refreshed and happy. Definitely recommend to anyone looking for a peaceful and high-quality escape in Rethymno!

Vom 25.05.25 - 06.06.25 waren wir Gäste des Hotels Caramel. Wir können mit voller Überzeugung sagen, dass es für uns ein unvergesslicher Aufenthalt war. Das Hotel selbst ist ein wahres Juwel. Nicht zu groß, sodass noch alles sehr persönlich ist. Die Architektur ist beeindruckend und die komplette Einrichtung der Zimmer und des Hotels sind sehr luxuriös. Die Sauberkeit und Pflege der kompletten Anlage sind auf hohem Niveau, was den Aufenthalt noch angenehmer gestaltet. Das Personal ist so freundlich, hilfsbereit und professionell, dass man sich jederzeit und überall willkommen und sehr gut betreut fühlt. Die Mitarbeiter sorgen zu jedem Zeitpunkt dafür, dass es einem gut geht. Ihre Aufmerksamkeit für Details und ihr Engagement den Gästen gegenüber ist bemerkenswert. Das kulinarische Angebot darf ebenfalls nicht vergessen werden zu erwähnen. Die Vielfalt der Speisen, die Qualität der Zutaten und die kreative Zubereitung sind auf hohem Niveau. Ob beim Frühstück oder beim Abendessen, einfach toll. Das wird mit Sicherheit nicht unser letzter Urlaub im Hotel Caramel sein.

This hotel truly delivers a five-star experience. I highly recommned it to anyone looking for comfort , quality service and a memorable stay. From the moment we arrived the staff was exceptionally welcoming , professional and attentive to every detail. The breakfast buffet and especially the dinner buffet , offered a wide variety of fresh, high-quality options, and the a la carte restaurant served delicious meals with excellent service. I can’t wait to come back with my family this time. Thank you for everything!!!!

We had a wonderful stay at Caramel, especially as a family with kids. The team at Grecoland was incredibly friendly and caring—our children felt so welcomed and had the best time with the fun activities each day. The buffet was excellent, with a wide variety of fresh and tasty dishes for all tastes, and the drinks were just as impressive—great cocktails and high-quality options throughout the day. Everything about our stay felt relaxed, warm, and beautifully taken care of. Highly recommended for families!

I booked this hotel as it has such amazing ratings, however I could not be more disappointed. We booked a family room with a sliding door separating two rooms, however the sliding door doesnt have any handles which makes it nearly impossible to close it properly. The room looked unfinished and was facing a water park construction side… shortly after arrival we found a huge line of ants going from a whole in the shower in the bedroom to the grapes the hotel had put there.. straight away we complained and we got the room next door, which was the same type. The next day after taking a nap with my daughter we went into the bathroom to find around 10 relatively large spiders that entered from a whole in the window! This was completely unacceptable to us, the building clearly needs a renovation and is really not up to a 5 star standard!!! We did not feel comfortable staying there anymore and the alternative room was no option for us as it didnt have to separate rooms.. after a lot of complains and negotiations, the hotel agreed to book us into the nearby Grecotel Palace.. they first wanted to charge us more, but made it work after we again complained.. Overall it was a very stressful start to a much needed holiday. Otherwise on the hotel, the pool area is alright, however there is no view from either the pool, the bar nor the restaurant to the sea, as there are buildings blocking it. The beach is very rocky and not suitable for swimming. On a positive note, the service was very good, especially during dinner and also the lady at reception did try to help. Nevertheless, even without the insect incidents, the rooms are not up to a 5 star standard and definitely need an urgent renovation. The grounds are clean, however also not up to the standards I would expect.