Swainson on Bent

Terrible. This air BnB listing is misleading and inaccurate. The first apartment we checked into was extremely poor. The carpets were stained so much that we didn’t take our shoes off (white carpet was definitely a bad choice). There were scratches and scuffs all over the walls, the sink tap was loose & there was no furniture on the balcony to enjoy the view. We called up to explain that the apartment did not match the advertisement and were told they knew and that if we could wait an hour we could move into a nicer apartment. After one hour and no update we called again and were told we would have the keys soon. Another hour went past with no information and we called again. Finally after waiting for 3 hours we got the keys to another apartment. This one was marginally better but still had filthy stained carpets, dirty items in the dishwasher, no soap and an a/c unit that leaked all over our bags. Been trying to speak with management but have been ignored, hung up on & dismissed. 0/10 Incredibly disappointing and far below the standards we had expected based on the listing and prior communication. From the moment we arrived, we encountered multiple issues that were not only frustrating but also left us feeling neglected and undervalued as guests.This was an incredibly disappointing experience. The combination of broken amenities, misleading room photos, poor cleanliness, lack of communication, and unfulfilled promises made this stay far from enjoyable. The complete lack of attention to detail and guest satisfaction made it feel like a money grab rather than a genuine effort to provide a quality experience.I would caution anyone considering this listing to look elsewhere, as the issues we faced were not only frustrating but also damaging to our trip. There are many other options out there that take guest satisfaction seriously and actually deliver on their promises. Sadly, this was not one of them, and I regret choosing to stay here and urge others not to.

Poorly managed property - they'll be in touch like clockwork to get your security deposit payment then don't deliver details of how to pickup keys come check-in time. After a few call attempts they blamed it on the cleaner "forgetting" to put the key in the lock box. We were greeted with dirty dishes from the last guest and our request for a 3rd bed not fulfilled. They told me that I forgot to put that request into them... funny considering I have it clearly noted on their confirmation email from months back! To their credit, their friendly crew came early on day 2 to setup an air mattress and the property was otherwise respectable enough.

Don’t look too closely! The food between the cushions on the sofa…..the grubby plates, the window that doesn’t close so you risk losing your possessions. And the check in! Find somewhere else to go!

Has to go through a long and arduous pre check in process which was totally in expected. It was especially stressful when this happened during a road trip with limited wifi access. The crockery was quite greasy and some of the linen was stained.