Vieraskäyttäjä
13. toukokuuta 2025
Arrived at the hotel Sunday 11 th may greeted by the reception guy who was helpfull , but that’s where it all ended he new were 60 plus years of age by our passports , my partner was arriving 1 hour after me . I was showed by the receptionist a map of where to go , it was. 15 minute walk with a suitcase and hold all along main road then down a dark lane which was not ideal as it was 9 15 pm I then had to go up 3 flights of steps to appartment , looking at the map he must of put is the furthest away from the reception being 63 years of age this is something the hotel gave no consideration . Appartment was ok but was next to a road down to Veronica’s so I knew immediately it was going to be noisy . I had to walk bk to the reception to get my partner who is 60 years of age , track all the way bk to the appartment ,by time we got there it was exhausting for both of us . We decided to have shower no hot water but we couldn’t be bothered to walk all the way bk to reception , hoping in morning would be ok . The noise was unbearable in the night and then wake up to another cold shower , we decided to find somewhere better if which we did . On returning to the reception to hand key cards in we were met by a lady , told her the issues we had first thing she said we have some nice rooms just by the reception I was astonished to here such comment I replied if you had nice rooms here why did you send us al the way over to the other side of of the complex which is fenced off with barbed wire . They new our age so I find this unexceptionable , I realise that they can do nothing about the noise but to have cold water is totally shocking by this complex . To ask someone to carry you’re case 15 minutes to get to your room when you’re 63 years of age shows this complex doesn’t care about anyone’s welfare , I would suggest do no not stay here until they can change there attitude to customers who pay money ti stay there . I was there for 1 night out of 6. No refund which is what I expect from a shambolic place ,
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