Sheraton Addis, a Luxury Collection Hotel, Addis Ababa

當地最好的酒店吧，會議期間去的，不過沒定到套房

雖然年代久遠，環境還是不錯的

房間還蠻舒適，賓館周圍環境優美，安保可以，設施大堂都不錯

It’s one of the best hotels in Addis, it’s okay.

The moment we arrived, the hostess greeted us and walked us to a table. However, it took almost 10 minutes before a server approached us. 1. Food Quality The buffet spread looked good, but the taste was very disappointing there was no real flavor. Furthermore, the buffet was not kept warm enough, which is especially important in this weather. I tried the shawarma, but it was overpowered with clove to the point where that was the only flavor we could taste. The desserts were equally underwhelming and not worth it. The sushi was dry and lacked flavor as well. 2. Service & Staff The staff’s performance was a nightmare. None of them seemed to have knowledge about the theme or the menu. We had to call out and wave repeatedly to get anyone’s attention. There was no knowledge about the beverages, and no visible management presence on the floor. It also appeared they were short-staffed. 3. Coffee Delay We requested coffee while we were still eating, but it took more than 30 minutes to be served—only after repeatedly asking multiple people. 4. Billing Process Finally, when we requested the bill, we had to wait another 30 minutes before receiving it. The most surprising part was after placing cash in the bill folder we waited an additional 15 minutes. I even saw a lady in a black suit standing nearby when I waved at her to indicate the payment was ready, she simply stood there and looked for other staff to approach our table instead of taking the folder herself and settling the bill.

Loved the place, loved working with the staff. They may be horrible at responding to email, but face-to-face, things get done! It was just too short, ended up working most of the time and did not enjoy the time at the hotel