Vieraskäyttäjä
24. lokakuuta 2024
It was disappointing. I am Turkish and have lived all over the world, I would always brag to people about Turkish hospitality which is (or was) reflected in the incredible hospitality sector, amazing service, great people, beautiful beaches etc. Not having been to an inclusive resort in Turkey in a while I was so excited, and I had a lot of expectations, (not unrealistic expectations, just the normal standard) so did my German partner who had never been but always heard great reviews. Well sad to say we were both disappointed. Here were some issues: First of all a lot of the staff in say the dining hall did not speak English, which in and of itself may not be a huge problem because they are not directly client facing, but they were just rude: when my partner who speaks German and English would ask something they's just say I don't speak English and walk away... Mind you this is not some cheap hotel... They could at least be polite and say you can speak to this person and take you to someone. Luckily I was there and speak Turkish and was able to ask things but I don't know how it would have been like if I hadn't. The coffee machines which had the cheapest kind of coffee were constantly out of service. They advertise a specific coffee spot, which looks on the website like they have some special coffee, maybe a barista, at least some Turkish Coffee surely.. But no. The coffee spot is literally a spot with the same exact coffee machine as the dining hall and no beans in the coffee machine, effectively not working for the whole time we were there. Our door got locked and we couldn't enter because the cards stopped working. We had to go back and forth to the reception I do not know many times!! Then it started working, as suddenly and inexplicably as when it had stopped functioning. They didn't do anything checking why it may have happened and said, well all good now it's working. Then of course, it happened again... I was so furious and they were so unprofessional about it all, saying we will fix it at some point why don't go enjoy the beach... Then the cocktails, just funny, as low quality as you can possibly get. Entertainment was totally inadequate in every way. The animators also hardly spoke English... Once again seemed very unprofessional. The old memories of Turkish hotel culture of perfect service and professionalism were shattered. I felt like I was dealing with people who were managers but were really not supposed to be managers.
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