Fiesta Residences

While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from *******, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with ******* to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.

I stayed at Fiesta Residences Serviced Apartments for almost three months and the apartment was great and service was excellent. As a manual wheelchair user, I was tremendously impressed with the speed and quality of the renovations made on a ground floor apartment to fit my needs and I think the General Manager, Johan for his leadership in making that happen!

Fiesta July 2022 Great stay! The staff are amazing!

Big thanks to Gladys and the reservation/front office team despite the small hiccup on arrival you made us welcomed and our stay enjoyable.The staff/team are all a treasure to the Management. As hospitality retired owners and intense travellers , you made our stay welcoming. The f&b team also fabulous , the food and presentation faultless . Our only nip was the bed and we recommend updated the rooms to compliment the hotel. We also had one of the best massages in the spa. Well done all this is my 3rd visit ,it would have been 4th but you couldn't accommodate a party of 22 then. Hopefully see you next year.

Great Service by James, very beautiful service, the drinks and food is fire, loved the ambience, i had an amazing time with my friend , it was a thrill time,i saw people at the pool and they were having a good time............. I loved it here I was out here with my friend , Great guy and we had funn

Great Services from Agnes and Reneta and great varieties of food. I really love breakfast because it entails everything healthy and beyond. ❤️❤️❤️❤️❤️❤️