Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback and for rating us 3.5 stars. We're glad you appreciated the spacious layout of the hotel, convenient parking, and especially our breakfast selection tailored to different tastes — including options that suit the Chinese palate. Your comments are valuable to us, and we’ll continue working on enhancing every aspect of the guest experience. We hope to have the opportunity to welcome you back and provide an even better stay next time.Yours,Jean-Pierre Trabut, General Manager
Harry.Singh
Deluxe King -huone
Majoittunut 2. 2025
Perhe
7 arvostelu
9.5/10
Mahtava
Lähetetty 3.4.2025
The breakfast was really good, enjoyed it. Satisfied with overall service and facilities provided
Käännä
Majoituspaikan vastaus: Dear Harry.Singh,Thank you so much for your kind words and for taking the time to leave us a great rating of 4.7! We're thrilled to hear that you enjoyed the breakfast and were satisfied with our service and facilities. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon!Yours,Jean-Pierre Trabut, General Manager
Vieraskäyttäjä
Kerhohuone Deluxe kahdella erillisvuoteella
Majoittunut 2. 2025
Liikematkustajat
26 arvostelu
4.5/10
Lähetetty 27.3.2025
First of all, I would like to say the service from club lounge was very nice. All the staff there are friendly and helpful.
However, the service from the reception on the lobby floor was awful and could be considered as a total mess. They didn’t let me checkin at the club lounge and asked me to wait for 5 min to start the checkin procedure on the lobby floor.
And the worst part is they arranged me on the smoking floor l, however, I booked the non smoking floor. Until I noticed and asked them to change the room for me, I waited for 2 hours totally! And that’s even after I urged them twice.
And after I checked out at club lounge, the receptionist from the lobby floor still tried to call me. For what? checkout?!
All in all, everyone from the hotel was slow, even the laundry guy. I waited for the laundry guy to pick my clothes up for 40 minutes! And waited for the laundry guy to return my clothes for another 30 min!!!
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. While we’re delighted to hear that you had a positive experience with our Club Lounge team, we sincerely regret the challenges you faced during check-in, room allocation, and laundry service.Please accept our sincerest apologies for the delays and miscommunication that impacted your stay. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. Rest assured, we are addressing these concerns with our team to ensure such lapses do not happen in the future.Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless and exceptional service you deserve.Yours,Jean-Pierre Trabut, General Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you enjoyed the ambiance of our property and the hotel facilities, though we regret that the pool size did not meet your expectations. We also understand your disappointment regarding the cuisine, as your interest in experiencing authentic Thai food was unmet. Your feedback is invaluable, and we'll take it into consideration as we continuously work to enhance our guests' dining experiences.We hope to have the pleasure of welcoming you back in the future for an even better stay.Yours,Jean-Pierre Trabut, General Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your positive review and thoughtful feedback. We're delighted that you found the room spacious and the bed comfortable, contributing to a relaxing stay.We appreciate your observation regarding the room facilities and are pleased to hear that hygiene met your expectations. Your input helps us as we strive for continuous improvement.We look forward to welcoming you back for another pleasant stay.Yours,Jean-Pierre Trabut, General Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful review.We're delighted to hear that you enjoyed your spacious and clean room, the warm greeting from our doorman, and the delicious breakfast experience.It's great to know you found us to be a cost-effective choice in Abu Dhabi. We truly appreciate your kind words and look forward to welcoming you back in the future.Yours,Jean-Pierre Trabut, General Manager
Vieraskäyttäjä
Deluxe King -huone
Majoittunut 12. 2024
Pariskunnat
5 arvostelu
9.0/10
Mahtava
Lähetetty 24.1.2025
性價比很高,早餐很豐盛
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your positive feedback.We're glad you found your stay cost-effective and enjoyed our rich breakfast selection. We look forward to welcoming you back in the future.Yours,Jean-Pierre Trabut, General Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed our new facilities, spacious rooms, and extensive breakfast options. However, we sincerely apologize for the lapse in housekeeping service during your stay. We will review this matter with our team to ensure it does not happen again. Your comments are invaluable to us, and we hope to welcome you back for an even better experience.Yours,Jean-Pierre Trabut, General Manager
Vieraskäyttäjä
Deluxe King -huone
Majoittunut 11. 2024
Pariskunnat
7 arvostelu
10.0/10
Ylivertainen
Lähetetty 10.1.2025
酒店方便,更適合開車或打車前往,入口有一個很大的上坡。
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback about your experience at our hotel. We’re glad to hear you found it convenient. We understand that the uphill slope at the entrance may pose a challenge for some guests, and we sincerely appreciate your understanding. Please know that our team is always available to assist with transportation or luggage to ensure your visit is as comfortable as possible. We hope to welcome you back again soon.Yours,Jean-Pierre Trabut, General Manager
Majoituspaikan vastaus: Dear Tik Lun Anthony,Thank you for your valuable feedback. We're delighted to hear that you found our hotel new, clean, and comfortable. Your comfort is our priority, and we're glad the overall experience met your expectations. We understand the inconvenience of not having a shopping mall nearby and will keep this in mind for future enhancements. Thank you for choosing us, and we look forward to welcoming you back.Yours,Jean-Pierre Trabut, General Manager
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 11. 2024
Yksin matkustavat
1 arvostelu
9.5/10
Mahtava
Lähetetty 29.12.2024
It's good in general
Käännä
Majoituspaikan vastaus: Dear Valued Guest,We're glad to hear that you found your experience with us good overall. If there's anything specific we can improve or enhance to make your next experience even better, we’d love to hear your thoughts. Your insights are invaluable to us as we strive for excellence.Looking forward to welcoming you again soon!Yours,Jean-Pierre Trabut, General Manager
Vivian
Deluxe King -huone
Majoittunut 11. 2024
Perhe
7 arvostelu
10.0/10
Ylivertainen
Lähetetty 22.12.2024
Good service, a lot of food to choose from, great breakfast, my daughter likes it very much, also good gym center, clean and quiet
Käännä
Majoituspaikan vastaus: Dear Vivian,Thank you for sharing your feedback. We're thrilled to hear that you enjoyed our good service, diverse food options, and great breakfast. It’s wonderful to know your daughter had a great time, and you appreciated our gym facilities as well as the clean and peaceful environment. We hope to welcome you and your family back again soon.Yours,Jean-Pierre Trabut, General Manager
Vieraskäyttäjä
Majoittunut 10. 2024
Liikematkustajat
11 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 8.12.2024
中規中矩吧
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We are committed to providing the best possible experience, and we’re sorry to hear that your visit did not exceed expectations. Your input is valuable to us, and we would appreciate it if you could share more details about your experience so we can identify areas for improvement.We hope to have the opportunity to serve you again and provide a more exceptional experience in the future.Yours,Jean-Pierre Trabut, General Manager
Vieraskäyttäjä
Majoittunut 9. 2024
Muu
3 arvostelu
10.0/10
Ylivertainen
Lähetetty 23.11.2024
很好性價比高
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind feedback. We're thrilled to hear that you found great value in our offerings. Providing an excellent experience at a fair price is always our goal. We hope to welcome you back soon.Yours,Jean-Pierre Trabut, General Manager
Majoituspaikan vastaus: Dear Lucooo,Thank you for your kind words. We're glad to hear you enjoyed the service and found our facilities up to five-star standards. Our location is indeed convenient for both city access and transportation, and we hope it added to the comfort of your stay. We look forward to welcoming you back soon.Yours,Jean-Pierre Trabut, General Manager