Golden Tulip Downtown Abu Dhabi

Very friendly and supportive staff. But asked for extra for early checkin

The food at breakfast was good, although not very varied and the room was very spacious and clean

Nice and cleaned

性價比高，房間非常大，一室一廳，有兩個衞生間，且帶小廚房。交通方便，離公交車站很近，打車也方便。周邊是商場，公園和便利店，對面有肯德基麥當勞，還有其他吃飯的餐廳。距離中央商城步行即可，打車到阿布扎比盧浮宮也很近。 問工作人員是否可延遲到12點半退房，直接給我延遲到下午兩點退房。

It’s okay, it’s not as the photo but I couldn’t stay in first room so I had to changed to another one, they were helpful for this

I am writing to formally complain about the behavior of your duty manager, Tayb, during my recent stay at your hotel. My partner and I checked in today, July 19, 2024, intending to celebrate my birthday. Unfortunately, we decided to check out after just five hours due to the unacceptable conduct we experienced. From the moment we approached the reception regarding our visitor, the duty manager was rude and unprofessional. When we informed him that we were expecting a guest to join our birthday celebration, he refused to allow our visitor to come up, despite us having made prior arrangements. His tone was condescending and dismissive, making us feel unwelcome and uncomfortable. Moreover, he refused to provide any explanation as to why our guest was not allowed. When we tried to explain our situation, he spoke to us in an unprofessional manner, further escalating the situation. The level of discourtesy and lack of respect demonstrated by Tayb is not what we expected from a hotel of your standing. Additionally, his comments such as “I’m really happy not to see you again,” “It’s not my problem,” and “I will not give you back anything about a refund” were completely unacceptable and unbecoming of a hotel staff member. As paying guests, we expect a certain level of professionalism and respect from the hotel staff. The behavior of the duty manager not only fell short of these expectations but also ruined what was supposed to be a special occasion. This experience forced us to cut our stay short and seek accommodation elsewhere. I kindly request that you address this issue to ensure future guests do not encounter similar treatment. Additionally, I would appreciate it if you could consider a refund or compensation for the inconvenience and distress caused. Thank you for your attention to this matter. I look forward to your prompt response.