Novotel Abidjan Marcory (ouverture prochaine)

Hotel is quite close to the airport. Check in was slow. There was no introduction to hotel facilities. I felt lucky just to get a room key from the employee who was clearly just struggling with the basics of the process. Room layout is bad for business travelers. No desk, no proper chair. The horror started on the first night with incredibly loud music behind the hotel. Hotel management was useless to reduce the volume and acted as if this were my problem. I asked to speak with the GM but was refused. The duty manager was not helpful and I had to organize a change of room by myself. The staff are so poorly trained that - even though they saw that I was without my luggage during this process and even though I told them I would go back up to move my things - they shut off key to my original room with all my things inside. I had to go back to reception after realizing this and get the key enabled. No-one helped with the process of changing rooms. Gym is small and limited. Exec lounge is a mystery. I'm not sure what service it actually provides. Breakfast was bizarre, coffee machine mostly didn't work, and the same food from breakfast just sat there all day. Pity anyone who goes in the evening thinking it's fresh and tries something. No evidence of evening cocktails or anything like that. Staff did not speak English. Beds are lumpy and pillows too thin. Checkout took forever with staff who seemed to be doing it for the first time. The hotel has all the signs that none of the management or staff have any training and most have probably never stayed in a hotel. Avoid this place.

C’était agréable, le cadre formidable accueillant et chaleureux. Mention spéciale à monsieur Néné Bi qui est chaleureux agréable aimable et serviable.

Très bonne expérience, l'accueil est agréable. Les filles au bars c'est top . Propreté, organisation, accueil chaleureux avec un grand sourire par tout. It was amazing experience

( avis restaurant LIVA) service de qualité, nourriture qualitative également. Dje est très serviable, spontané et de très bon conseil, on reviendra pour lui !!

Mr Arthur Bahiet at the restaurant was very kind and professional in his job. The cadre of Novotel is very welcoming. Musa Traore

Tout est excellent , le service et le personnel Surtout le lobby bar avec Michael . Les chambres sont parfaites, le petit déjeuner impeccable Merci