Craigellachie Lodge

Loved this spot! What a sweet spot to stay - run by a family who lives in-house downstairs & provides immediate service when you need it. Lovely drawing & dining rooms, bar for whisky tastings & breakfast area with homecooked (and included) breakfasts. Amenities were great, rooms large & cost.

Our stay started badly when we arrived at the Lodge at 1pm to find it closed until 3pm. Although we had received a "welcome" email telling us we couldn't check in until 3pm, we did not realise this meant the hotel was actually closed until then and so we couldn't drop our bags before heading to lunch at the Macallan Distillery (separately reviewed). When we checked in after lunch at 4.30pm, it was chilly throughout the hotel as it seems that the heating is turned on in the bedrooms and fires lit only when guests start to arrive. Service was similarly cold and perfunctory. The kitchen closed at 8pm so we were advised by our server that we should order all our food in a one-er at 7.30pm "because I don't want you to discover that you can't get everything you'd like for dinner". Similarly we were advised at 9.30pm that the bar was closing and to order another drink if we wanted it (we didn't). One of our party had a £15 charge for late checkout added to their bill for being 5 minutes late to check out (due to packing up their car before checking out). It was removed at their request. We overheard another guest being advised that as they were late for breakfast, arriving one minute late at 9.31am, they were too late for a cooked breakfast. Our rooms were spacious and comfortable but that is simply not sufficient to persuade us to return to a hotel where we were made to feel so unwelcome.

Adequate Perfectly ok - but not amazing