The Marcliffe Hotel and Spa

Booked a vegan afternoon tea for two and was sadly disappointed. Having looked at the menu online, I was really looking forward to it. However, what was on their website is not what we received. Also disappointed that we were not offered the option of coffee, only tea (however this was unlimited). We were also not asked if we preferred white or brown bread! The menu stated there would be a savoury tart but it was missing. The sandwich fillings were either cheese or cucumber. There are more vegan options available and sadly we felt there was no effort made. I didn't even finish the majority of the sweet treats and the scones were terrible. Not what I would expect from The Marcliffe. Perhaps this was due to there being a wedding on the day? We also felt like we were ignored by staff. No-one asked if we were happy with the food and we had to grab someone's attention to request more tea. All in all, I would not recommend the vegan afternoon tea. One positive is that it is a beautiful location and the drawing room has a very relaxing atmosphere.

Recently attended a wedding where the bride went to great lengths to ensure that my vegan husband and I were well catered for during the meal. Whilst the starter and dessert were very nice, we were given a very substandard cottage pie for mains, which was basically a bowl of mashed potato with some carrots at the bottom. Extraordinarily poor for a 5-star hotel. I also dined there at a Xmas ball last year and the meal was equally poor. Aside from that, the service was good, hotel immaculate and staff very attentive. It is unfortunate, but I don't think the chef takes us veggies very seriously and unless I had to, I would never dine there again.

Checked in and our bags were taken to our room. The room was big. The bathroom was large, with a separate shower and bath. The room was quite hot (summer), but a fan is provided and the windows open to allow fresh air in. A comfortable and clean room. Car park round the back of the hotel.