The Marcliffe Hotel and Spa

Upon arrival we were made welcome with lovely staff and given a glass of Prosecco, we stayed in the balmoral suite but was very disappointed with the room, it certainly wasn’t 5 stars . Tired bathroom and nothing that you would associate the room with balmoral, no tartan to be seen anywhere. We had an evening meal there which was nice but they charged us for 2 wines and beers so this had to be rectified as we only had 1 , breakfast was overall good but the service let it down as we asked for toast but this never arrived, we then had to ask for orange juice and told the waitress we were still awaiting toast, she replied do you still require the toast as we were nearly finished our breakfast. At checkout no one asked how our stay was.

Excellent service We booked afternoon tea, dinner and an overnight stay to celebrate our wedding anniversary. What most impressed us was the pacing of the whole experience. The 30-minute grace period meant we didn't feel rushed at all and we really enjoyed having a drink in the piano bar while choosing our options from the dinner menu, before being taken through to the restaurant. Also notable during our stay was the level of service and care taken by staff, who were always present, polite and able to handle requests with ease. All the food we had was delicious and our dietary requirements were catered for. The rooms were very clean and comfortable, as was the hotel in general (despite our visit coinciding with the Barbie Boozy Brunch!). We are eager to visit again with friends and wouldn't hesitate to recommend the Marcliffe to others. Although it is expensive, we feel our experience exceeded our expectations and provided brilliant value for money.

Still the best hotel in aberdeen. Amazing service and great surroundings

Called in for mid morning coffee and scones. We live close by, first visit since new management. Overall experience good as usual though service a little slow. Scones took some time to appear after we had been served the coffee. Cheese scone came warmed, not given a choice of warm or cold. Cheese appeared to be all on the outside none actually in the scone which doesn’t qualify as a cheese scone for me and I definitely don’t like them warm! My husband enjoyed his fruit scone and the shortbread which accompanies the coffee was lovely. Maybe I’ll stick to the fruit scones next time.

Visited the Marcliffe on 24.01.25 as we were attending a corporate event. From arrival, during our over night stay and on departure we experienced the best customer service I’ve experienced in Aberdeen in years. Every member of staff we happened across were professional, welcoming and friendly. The room we stayed in was second to none, spacious, with under floor heating and lovely extras included. The bed was one of the comfiest I have ever slept in. The meal at the corporate event was delicious and the service was fantastic. I was astounded at the breakfast that was included as part of our room rate. Many hot options to choose from, artisan coffees, meat and fruit platters, smoothies and offers of more toast! I haven’t stayed at the Marcliffe for a few years, but I was delighted ti see the high levels of hospitality are still ingrained in all they do. We will definitely be back soon.

We had a very lovely afternoon tea today at The Marcliffe. The staff member who served us was charming and was especially kind to my niece, bringing her colouring pencils and pages, and calling her a VIP. She was over the moon! The afternoon tea itself was delicious and they even thought to bring out a special plate with chocolates as it was my birthday. The service, atmosphere and staff were top notch. We will be returning. Thank you!