Charles Hope Aberdeen

Disappointing Room itself was ok, however it hadn’t been cleaned properly and there were dirty glasses, beer bottles, used towels and a dirty toilet to greet me on arrival.

We stayed for one night to see the spectra light show in Aberdeen Firstly the over complex check in process with texts and emails needs sorted far too much detail to complete with sending ID verification etc The room itself was very small for 2 people but for one night ideal Bed clean and comfortable with good shower and plenty towels The room has only 1 bar stool so we had to sit on the bed It’s a studio type room with small kitchen but had everything you would need fridge , toaster , kettle etc The building itself seemed to be a mix of short and long term folk 2 lifts inside

Nice property, great staff

Clean safe and secure property

It was okay The hotel itself is lovely, and the staff at the front desk also are very helpful. The actual Charles hope staff are not great at all. Bad communication. Difficult to get hold of. The hotel name is not Charles hope, it is the point. There is a laundry room and also a gym and cinema room which was nice. Bed very uncomfortable. Floor in room was dirty.

Business stay On arrival to check in, I was told that I had an unconfirmed booking, even though I had completed the online check in process, the receptionist said I had to call a number and they could help me, calling the number I was passed between three departments, ending with me being cutoff, calling back I claimed the above to the call handler who resolved the situation in 2 seconds. The checkin process had taken nearly 20 mins up to that point.