Booked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.
Great staffing with great service.
Able to catch multiple free shuttles from/to Wado-Kuroya station. I just have to make a free call through the Trip.com app to contact the hotel, although the staff speaks little English, we were able to communicate using google translate, make sure to use simple language to make it easier for everyone if you are only English speaking.
Train at this station is not frequent so best to plan ahead.
Only to improve on is i wish we have bigger room for 4 people with the price we were paying. But overall it’s a nice traditional Japanese Ryokan.
Great location in the middle of the main warehouse district and accessible by bus from the nearest train stations.
Cozy room, clean and modern design and facilities.
Shared bathrooms are also clean and well maintained.
Food court on the first floor provided a quick and easy breakfast.
Great location, lots of great restaurants and stores close by. The hotel is super clean and very welcoming. The staff at front desk are very helpful. I wasn’t super into the Japanese breakfast but they did have a good selection which changed most days. The rooms are a decent (for Japan) size. Would definitely recommend and will be back!
The most important thing to remember about the Mark Grand is that Google Maps will show two Mark Grand hotels and one of them is wrong. Make sure that you find the correct address. The Mark Grand is a renamed and arguably improved upscale hotel in Saitama. It's a few train stops from Ueno and there's more than one way to get there depending if you're coming from say Shinjuku or Ueno. The rooms are immaculate with drip coffee, a humidifier, and you are given the option to have your room cleaned on specific days (not every day). JP customer service, as always, is excellent and although the breakfast buffet doesn't change, the options are more than enough to keep your palate satisfied for a week's stay. There's a Lawson at the second floor and an excellent gym, pool, and spa (not really an onsen). Unfortunately, the sports center isn't free and you have to pay a small fee (1200 yen) to use it but it's more than worth it. It's extremely popular with the older locals and make sure you visit in less busy times. There is a Cocoon mall nearby which is not busy and since the hotel is located in the CBD, you only come across salarymen rather than the annoying Western tourists. I also highly recommend the Railway Museum in Saitama, which is a short 2 stops away. If you're familiar with JP trains and don't mind the short commute, I highly recommend the hotel.
Easily my favourite hotel at all time
Bang for your bucks
Really clean hotel
Basically close to brand-new
The hotel staff are really polite
The welcome Drink is really delicious.
The public Bath onsen is really relaxing
The quality is basically the same as those paid path house outside
I will definitely come again
Although the location isn’t too close to the main train station, but it’s a close walk for around 15 minutes.
VVieraskäyttäjäA nice newer hotel located around 750 meters from the train station. It is located close to walking streets and some historical sites. It’s more of a business hotel so some of the rules are reflected in their approach. The workers are very nice although not too many English speakers. The lobby is nice and simple and it has many samples only available at specific times I believe 3 pm till midnight. The rooms are very nice, bigger or than my Apa hotels and big tv and comfortable bed. Comes with long hard almost feels like small rocks in pillow. Get a second pillow that is softer in the lobby subject to time restrictions. Lighting is ample and there is desk and chair. Bathroom is one of those deep tubs and spout that provides water to both sink and tub. Nice electric Toto toilet with lots of pressure. My only complaint about bathroom is low water pressure and at times I had not enough very hot water to fill the tub in less than 30 minutes and be warm. The towels are small. Get more towels downstairs at desk.
The room comes with a nice but not decadent buffet breakfast which starts at 6:30 till 8:30 unless you are there on a day it’s open till 9. Dinner is tasty but fairly bland. Everything looks nice but don’t come late because they don’t keep it well stocked near the end of hours. Mainly faux beef items and some grilled fish, funky eggs that change daily and sausage. There is good pastries but they do run low on them. Lots of marinated veggies, miso soup, low protein curries and soups. Coffee tea fruit drinks coke and sparkling water are available during meals and certain times during the check in time until say 6 unless there’s liquor out on weekend. Onsen is small but clean. Not maintained that often and closed from 9 am till 3 pm which is silly. Just clean it for a couple of hours like 2-4 am and leave open during prime time. Get a robe downstairs but don’t wear it nor pajamas to breakfast. No items in onsen so bring your skin products and Tahoe’s from the lobby. No seats for dressing nor drying your hair. No hair products or razors or shaving cream or brushes or combs in onsen. No extra towels so don’t forget yours.
VVieraskäyttäjäHighly recommend!
We had 2 rooms, one with a private bath, the other was the special room on the 6th floor. The special room appeared to have the original materials and fixtures, which we appreciate. Everything was maintained very well. If I could suggest one thing, it would be having the carpet replaced in the room, as well as in the public spaces.
Breakfast had a good variety of western and Japanese foods. The fixed course dinner was exceptional, from the presentation to the taste.
One memorable experience for us was the table tennis. Our whole family had such a good time!
Last but not least, the service was top-notch. From the moment we stepped in the hotel, Kitabori was there to welcome us and ensured that we had everything we needed. His professionalism and attention to details truly enhanced our stay! We would definitely stay there again.
VVieraskäyttäjäAraki Kousen Ryokan was absolutely lovely and felt very welcoming for our family. This was our first stay at a ryokan in Japan, and while we were initially a little worried it might feel old or uncomfortable, it was actually very clean, cozy, and full of charm. The staff were incredibly kind and made us feel right at home, even helping us secure a dinner reservation at a local restaurant. The onsen was relaxing and the water temperature was just right. Breakfast was a highlight as well—delicious, thoughtfully prepared, and a wonderful way to start the day together. We truly enjoyed our stay and would gladly return with our family again.
VVieraskäyttäjäGreat staffing with great service.
Able to catch multiple free shuttles from/to Wado-Kuroya station. I just have to make a free call through the Trip.com app to contact the hotel, although the staff speaks little English, we were able to communicate using google translate, make sure to use simple language to make it easier for everyone if you are only English speaking.
Train at this station is not frequent so best to plan ahead.
Only to improve on is i wish we have bigger room for 4 people with the price we were paying. But overall it’s a nice traditional Japanese Ryokan.
VVieraskäyttäjäBooked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.
VVieraskäyttäjäEasily my favourite hotel at all time
Bang for your bucks
Really clean hotel
Basically close to brand-new
The hotel staff are really polite
The welcome Drink is really delicious.
The public Bath onsen is really relaxing
The quality is basically the same as those paid path house outside
I will definitely come again
Although the location isn’t too close to the main train station, but it’s a close walk for around 15 minutes.
VVieraskäyttäjäGreat location, lots of great restaurants and stores close by. The hotel is super clean and very welcoming. The staff at front desk are very helpful. I wasn’t super into the Japanese breakfast but they did have a good selection which changed most days. The rooms are a decent (for Japan) size. Would definitely recommend and will be back!
VVieraskäyttäjäBeautiful traditional Japanese stay. It was a bit further away from the city, but the experience made it worthwhile. Dinner was excellent, with many creative dishes. It was also included in the price. The onsen was very well kept, and the place was clean. Would 100% recommend staying here.
VVieraskäyttäjäGreat location in the middle of the main warehouse district and accessible by bus from the nearest train stations.
Cozy room, clean and modern design and facilities.
Shared bathrooms are also clean and well maintained.
Food court on the first floor provided a quick and easy breakfast.
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