Hotellit mukavuudella Kuntosalit maassa Portugali, provinssissa Lissabonin piiri

部屋やホテル自体は非常に綺麗かつモダンで過ごしやすいです。しっかりシャンプー・コンディショナー・ボディーソープが用意してあったり、無料の水やお茶、コーヒーの用意があるなど、コスパも非常に良いです。 しかしサービス面で問題があります。夜中にエアコン周辺からの水漏れが起き、whatsappを通じて連絡しましたが返信まで1時間もかかりました。部屋の交換を申し出てくれましたが、もう深夜だったのでひとまず断りました。が、その後フォローアップの連絡や水漏れ箇所の確認などもなし。なんのサポートもヘルプもありませんでした。 新しいタオルはセルフサービスですが、水漏れを拭くのに使ったので次の日新しいものを取りに行ったら1つしかない、部屋の床には糞がこびりついているなど、部屋がとても綺麗で心地よかった分、サービスや問題が起きた時の対応が非常不快でした。 フロントがないので仕方のないことですが、その分問題が起きたときの対応はしっかりすべきだと思います。このホテルチェーンには二度と泊まりません。

Tämä on tämän matkan tyydyttävin hotelli, jonka sijainti oli mielestäni hieman huonompi, mutta verrattuna hotellin laatuun ja kulkuyhteyksiin vanhassa kaupungissa, tämä hotelli on ehdottomasti sen arvoinen. On uusi vuosi, ja hotelli on hyvin lähellä Liberty Avenuea, jossa sattuu olemaan Wonderland, jossa voit syödä, juoda ja pitää hauskaa yöllä. Hotellin valoshow on aika hyvä Istuessani atriumissa ja katsomassa sitä muutaman minuutin, tuntuu kuin uusi vuosi. Myös hotellihuoneiden varustelutaso on hyvä.

酒店位置不在城裡，但是走路十分鐘有地鐵站可以到老城區時間不長，而且也因為不在城裡打車交通去機場之類的特別方便。酒店早餐都非常不錯種類豐富質量也可以而且服務特別好。SANA是葡萄牙當地的酒店連鎖，質量服務都蠻有保障的。酒店所在的位置就在飛機降落起飛的航網上，但房間裡邊隔音不錯，如果想看飛機拍飛機的話堪稱一絕。

The Masa Hotel and Spa is in an excellent location and easily reached by the metro station about 10 minutes walk away. The room was exceptionally clean and the room had a mini bar, safe and was supplied with bath robes and disposable slippers. Also a litre bottle of water was a welcome addition. In regards to the breakfast. The first morning was perfect and the selection was very good. However the second morning I went earlier and it is best described as a chaotic mess. There was a large party of travellers who all descended the dining room at the same time and there was simply too many in at the same time. Maybe somone should have staggered the amount allowed in at once and allowed people to get their breakfast choice in a relaxed fashion rather than it resembling feeding time at the zoo! I stayed over the weekend the clocks went back and was reliably informed by reception staff that in Portugal the clocks went back on the Sunday night going into Monday which was proven to be completely inaccurate and could have caused problems for ongoing travel if they had been believed! It must be mentioned that the major disadvantage of this hotel is that it lies directly under the flight path of Lisbon Airport and from early morning there are plane after plane coming very frequently into land. Even with the windows closed it's still very noticeable. It's obviously not the hotels fault where it's situated, but if you want a peaceful stay then this hotel really isn't going to give you that. The spa and swimming pool I can not comment on as never used. Neither did I use the dining room for an evening meal. Despite the negative comments it is a lovely hotel simply spoiled by being under the flight path of the main airport.

Siivoojat ovat erittäin ystävällisiä ja tilat ovat melko siistit. Tilat ovat hyvin jaettuja ja jokaisessa asunnossa on kaikki tarvittava. Ehkä virtuaalisen sisäänkirjautumisen kanssa sinua auttavan henkilön pitäisi osoittaa hieman enemmän empatiaa. Jälkeenpäin kaikki oli hyvin, tulisin ehdottomasti takaisin.

Location, 6 metro stops to central. Metro station is 300m away, close enough. Parking is 12Eur a day, unlimited in and out. Super We booked an executive suite, with is huge. The only complain is the bathroom 1.the designer needs to be fired 2.the tap for bidet, the ass cleaner, is 90 degree pointing downward, in fact is the same tap use for hand washing... Who has an ******* facing outward? 3. The bathtub is high, with a slope, and super slippery, luckily there is a handle, wonder anyone fell and injured in the bathtub. 4. The bathtub comes with a clear glass facing the bed outside, and the curtains is outside.. If you have a sexy partner, that would be a good design, for families... Hmm. 5. The washing basin is took high, wrong product Please fire the bathroom designer.

Overall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels. Areas of improvements needed: - No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter. - Dirty dishes were left inside the dishwasher when we arrived

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

The hotel us just right in front of the Olaias Metro Station. It is very convenience to travel from the Airport and in town. It is very fast by the Metro. The room is in good size for traveling and visiting. The breakfast is good and enough for us with good coffee. Things are well attended。 If we found the air conditioner was not working properly, the night receptionist will come to our room immediately to help us. When we checked in the receptionist is not very presented, she said you have booked city view room, the room is like that. When.we went in the first room it was on the 6th.floor, there was no view at all. I then returned to request changing room, the a room on 11th floor was given. She said if you want to change for higher floor, you have to said to my manager, she is off today. So the next morning, I asked the manager, she was so helpful and immediately gave me a room on higher floor to get rid of the two sided walls. To what I believe us that if the young receptionist presented in a more friendly way, and offer her services to request her manager rather than asking the customer to approach her manager directly. So far we are happy with our stay and hopefully the hotel could improve the customer services with the young lady receptionist.

One of the best hotels I have ever stayed at. Will definitely come back if visiting portugal again.