Hotellit mukavuudella Kuntosalit maassa Malesia, provinssissa Johor

The Hotel Location is easy to access and lots of good food & salon amenities around it. Likewise, the Hotel Room is clean and tidy. The Customer Service is friendly & courteous. Also, I would like to compliment their Technician Staff having good fast response who came to repair our Card Slot System immediately when we notified them that our room has no more power supply due to the faulty card slot system. Keep up thwbGood Work!

Hotel is wearing down fast. I have stayed quite a few times and surprised how fast it’s wearing down. They don’t provide hand soap at wash basin. I needed to call guest services and it took them half an hour to bring me 2 small bars of soap. Did they expect me to bring my own soap to wash my hands or use the soap in the shower - I am a little confused. Anyway location is still great and the new huge store Mr DIY is great. Also the anchor butter at breakfast tasted like margarine but on closer examination it is butter.

5-Star ⭐⭐⭐⭐⭐ Absolutely impeccable stay! This place is super brand new, spotless, and unbelievably classy from the moment you walk in. Huge space with a big balcony overlooking the awesome sea view! It made us all smile waking up to it! The home is simple yet beautiful and immaculately clean down to every detail. The toilet? Super classy and hotel-level luxe. In fact, one of our kids said, It’s like a classy hotel in a homestay!” and they were 100% right! If you want space, style, and that five-star feel without the hotel price tag, BOOK THIS NOW! My family and I can’t wait to return and will definitely book this again, and check out all their 3- 4 bedrooms units! Definitely a gem! Don’t miss it!

Helpful and kind front desk receptionists. Requested for the highest floor away from lift and traffic noises so they really gave me a nice unit facing city view, but the neighbour next door was quite noisy but that’s ok didn’t affect me much. Room was spacious but not clean, found strands on hair on the floor and in the bathroom. The bathroom floor wasn’t cleaned properly too. As someone who is a cleanliness freak, it really affected my stay. TV has both local and singaporean channels and can also connect to Netflix, but the wifi was quite weak and slow but the maintenance came to fix that. Room amenities such as floor slippers, towels and dental kits were provided, however I found a small stain on the bath towel but that’s ok as there was a spare. The Airbnb is close to many nearby eateries and within walking distance to KSL, which was what I appreciated. Overall, I had a pleasant stay and peaceful sleep. Will revisit again on my day off! Kudos to the front desk staff for excellent guest services! 😍

Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.

First time here and absolutely love the hotel Very clean and great stuff The rooms were a little small but overall still very good Just 5 mins walk to mid valley mall Breakfast was one of the best I’ve tried in Jb. Had so much of choices. And very nice too Hotel delivered the request I put I Will definitely go again Very happy

First time experiencing fireworks throughout the night (hari raya is round the corner) in the comfort of my room at the highest level of the hotel - great plus point. Also happy with YouTube/Netflix on the TV. Conveniently located across the street from hiap joo and about 500m from komptar/jb city square. Away from the crowd at CIQ but with ease of access to the place too. Downside is there is no free WiFi and the fridge did not allow my ice cream to remain in its solid state. Aircon is not the coldest but there is a ceiling fan to curb with heat. Basic toiletries were supplied. Also appreciate how staff were stationed at the doorstep and provided some security sense especially if late at night.

All the staff was helpful there from check in to check out. Especially Samuel who is of great help. Meanwhile as the bldg is still new, there will be some noises here and there from the renovation in other units, which is beyond their control. Earplugs provided is a plus point. Will stay again for my next trip with them.

We booked the Deluxe King Plus. The bed was huge at 2.1m, and the oversized pillows were big enough for two kids and both parents. On top of that, it also had a sofa bed for two people, which is fine for kids, but adults probably would not sleep very well on it. The soundproofing was superb, and NSK Supermarket was just within walking distance. We tried the Kanteen breakfast food, and the tom yum bee hoon is a must-try. We also loved BookXcess and went back every day. They had a promotion: buy 4 books and get 1 free, with the free one being the cheapest. Book price are relatively cheaper(alot of olden books. Location-wise, it is near Tuas, so you can take Grab, but it is not the most convenient. Overall, 9/10. Will come back again

This is the second time my family were staying in this hotel, we have a good experience and stayed for the first stayed but the second time seem like the customer service standards dropped, and also breakfast was nit as good as the last time, may try other hotels next time.